Handlebar mount does not charge

Waynevb

My Rider 550 does not charge when connected to the handlebar mount. The connection to the 2 pins on the mount shows 0 Volts. Other accessory (Camera recorder works fine from the same power source. If I connect via the USB, the TomTom charges OK.

I don't believe this has ever worked properly from new. I see other posters with the same problem.

Should I return the cable and mount for a replacement?

rider1rider

try cleaning the charging points with a cleaning chemical or alcohol

Waynevb

There is no corrosion. The unit is less than 3 months old, has been stored in a dry garage and my multimeter has clean, sharp points to measure the voltage. Seems like a very common failure on these units. I could understand low voltage could be caused by corrosion but not zero volts.

YamFazMan

Hi
@Waynevb
Welcome to the site....
You are connected to a 12volt supply ???
In the past someone was connecting the Rider Mount the to a 5volt USB port....

Have you checked the ground/earthing point of the Rider 400 Mount for a high resistance joint ??? A high resistance ground/earthing point can give the same symptoms....

A User on the Rider Forum had used a ground/earthing point on the front forks of the motorcycle and the resistance/poor connection through the headstock bearing was causing the low charging rate....
When the user ran the ground/earth wire directly back to the battery it fixed the problem....

Stay Safe... ATB YFM

stevenpollitt_un35

I HAD ISSUESWITH MINE ON THE CAR MOUNT. THEY WERE MOST HELPFUL AND SENT ME A NEW CAR MOUNT AND A NEW LEAD