Subscription query about the TomTom GO Navigation app

Jelto

Hi, I once bought a navigation app for almost € 70. When it stopped working, you converted this to Free Go. That suddenly no longer works. And you have removed my order history from the store. How can this be resolved?


Mod edit: Machine translated (Dutch)

YamFazMan

Hi
@Jelto
Welcome to the site....
Google Translate....

Jelto wrote: »

Hi, I once bought a navigation app for almost € 70. When it stopped working, you converted this to Free Go. That suddenly no longer works. And you have removed my order history from the store. How can this be resolved?

Contacting Tomtom Support….
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)

The way of contacting Customer Services has changed

(1)... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
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(2)... Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

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