Hello I have a new TomTom GO 620 I have owned earlier TomTom Navigation devices and had no issues. On a just completed road trip and visiting an unfamiliar city I set the address I wanted using 'search', 'drive', 'lets go' the location was approx. 10km away and the device work perfectly with good clear instructions. Several hours later when I needed to return to my Hotel I selected the Hotel address from my 'My Places' as I had saved the location from when I actually arrived in the city. On the return journey the device did not give any directions or voice instructions and I got lost I pulled over several times and attempted to reset my destination and ultimately deleted the prior journey's and started with a new destination and still I received no directions or instructions from the device. At all times my device was connected to my vehicle WiFi and was fully charged, this event It was a very stressful experience and obviously unsafe as the primary purpose for using a GPS device for me is safer driving. It was by pure chance some 60 minutes later while criss crossing streets and intersections that I spotted a street sign for the street my Hotel was located in and was able to return in one piece.
Why would my GO 620 not not be operating correctly?