I placed an order 7 days ago and it still has not shipped

skull66

I placed an order 7 days ago and it still has not shipped, payment has been taken from my CC but the status still shows as in progress, this is pretty poor service even given the current situation. I've tried the contact us button and just get fobbed off, unable to get email screen up, it seems to me that TomTom is dodging and weaving.

YamFazMan

Hi
@skull66
Tomtom FAQ... Orders to the United Kingdom are facing delays
See... https://help.tomtom.com/hc/en-gb/articles/360018861019-Orders-to-the-United-Kingdom-are-facing-delays
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Contacting Tomtom Support….
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)

The way of contacting Customer Services has changed

(1)... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
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(2)... Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Stay Safe... ATB YFM

skull66

Hi
@YamFazMan
I realise they are facing delays, but this order hasn't even been picked or shipped, so on top of the slow action I will have the delay in transport.

YamFazMan

Hi
@skull66
@VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

Stay Safe... ATB YFM