GO 6250 will not connect to GPRS, can anyone help please? — TomTom Community

GO 6250 will not connect to GPRS, can anyone help please?

FMA1234FMA1234 Posts: 3 [Apprentice Seeker]
i have tried everything to fix this issue

Answers

  • VikramKVikramK Posts: 11,388 Moderator
    Hi @FMA1234
    Welcome to the community!
    Could you try the troubleshooting steps as suggested in the video below-


    Thanks, Vikram
  • FMA1234FMA1234 Posts: 3 [Apprentice Seeker]
    M
    VikramK wrote: »
    Hi @FMA1234
    Welcome to the community!
    Could you try the troubleshooting steps as suggested in the video below-


    Thanks, Vikram

    Thanks for the reply, i tried that and also that fix the problem. Don’t know what else to try it hasn’t worked for a while now

  • FMA1234FMA1234 Posts: 3 [Apprentice Seeker]
    FMA1234 wrote: »
    M
    VikramK wrote: »
    Hi @FMA1234
    Welcome to the community!
    Could you try the troubleshooting steps as suggested in the video below-


    Thanks, Vikram

    Thanks for the reply, i tried that and also that fix the problem. Don’t know what else to try it hasn’t worked for a while now
    FMA1234 wrote: »
    M
    VikramK wrote: »
    Hi @FMA1234
    Welcome to the community!
    Could you try the troubleshooting steps as suggested in the video below-


    Thanks, Vikram

    Thanks for the reply, i tried that and also that fix the problem. Don’t know what else to try it hasn’t worked for a while now

    Also that didnt fix the problem*

  • YamFazManYamFazMan Posts: 18,978
    Superusers
    Hi
    @FMA1234
    With the GO 6250 > NOT< Connected to Wi-Fi or USB...
    Check... Tap 4Dot (.... Menu) → Setting → System → About…
    Scroll down to Data Connection & GPRS Status....
    What does the device report...???
    Is the GPRS Status... Connected ???
    Are the following displaying any Numbers ???
    (Do NOT post the numbers here on the site)
    MCC/MNC
    IMEI
    SIM ID
    GPRS Model

    Stay Safe... ATB YFM
  • paulocmantunespaulocmantunes Posts: 2 [Apprentice Traveler]
    edited January 18
    Hello. I have the same problem with the 6250. When I go to check the status it says gprs disabled.




    Mod edit: Machine translated (Portuguese)
  • DamageMeDamageMe Posts: 58 [Renowned Trailblazer]
    Hello,
    I have the same problem. On France was working in Swisserland doesn't work. He sayd no internet. On gprs shows disconnected.
  • DougLapDougLap Posts: 7,548
    Superuser
    Hi @DamageMe

    The Tomtom units inbuilt Mobile Sims work using the 2g system. I think that 2g System has been closed down in Switzerland. So would explain why not working there.

    Doug
  • DamageMeDamageMe Posts: 58 [Renowned Trailblazer]
    DougLap wrote: »
    Hi @DamageMe

    The Tomtom units inbuilt Mobile Sims work using the 2g system. I think that 2g System has been closed down in Switzerland. So would explain why not working there.

    Doug

    I will pass in Italy and I will let you know if is working. Normally should work. I make ofen Swisserland and everytime was working perfect
  • DougLapDougLap Posts: 7,548
    Superuser
    Hi @DamageMe

    If you have a Smart Phone then when connecting your phone via Bluetooth does the GO6250 then give you Traffic Data. when 2g is not available.

    Doug
  • DamageMeDamageMe Posts: 58 [Renowned Trailblazer]
    DougLap wrote: »
    Hi @DamageMe

    If you have a Smart Phone then when connecting your phone via Bluetooth does the GO6250 then give you Traffic Data. when 2g is not available.

    Doug

    Normally should work because was included in traffic cover. Tomtom speak with Swisserland and solve this
  • DamageMeDamageMe Posts: 58 [Renowned Trailblazer]
    Now I read something that Swisscom network from Swisserland they closed the 2g network on December 2020.soon the France will close also the 2g network. I think Tomtom need to pass on 3g network.
  • DamageMeDamageMe Posts: 58 [Renowned Trailblazer]
    Strange in italy the same I'm not connected says disconnected. Cab you check this?
  • paulocmantunespaulocmantunes Posts: 2 [Apprentice Traveler]
    edited January 20
    If the problem is the 2g network? How can you solve it ?? Mine doesn't work in France or Spain. Nothing. Can't Tomtom release an update? Now you can't even speak to the audience. They sell the devices and do not guarantee operation. 😢😒



    Mod edit: Machine translated (Portuguese)
  • RicardoTorraoRicardoTorrao Posts: 1 [New Traveler]
    Hi. I have a GO 6100. yes i am also not connected to GPRS. can someone help? I've done reset and several other things but it's always the same. 😔
  • daveghcapdaveghcap Posts: 1 [New Seeker]
    I can confirm that Swisscom shut down the 2G net at the end of 2020. Sunrise, the other operator decided now to hold up his 2G net (which covers anyway about 90% of swiss surface) until the end of 2022 at least.
    Could TomTom please upgrade the Devices to 3G or at least change their partner and go from Swisscom to Sunrise, as other device companies did?
  • LochfrassLochfrass Posts: 14,437
    Superusers
    edited January 29
    @daveghcap
    Yes you`re right.
    You can also look to this thread in the german part of this Forum:
    https://discussions.tomtom.com/de/discussion/1128468/funktion-von-tomtom-traffic-oder-live-dienst-bei-go-premium-nach-abschaltung-2g-netz/p1

    But the devices can't upgrade to 3G or 4G. The Hardware doesnt support that.
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