Subscription message on CarPlay

vzoli343
vzoli343 Registered Users Posts: 3
Apprentice Traveler
Hello,
I have a 2020 Skoda Octavia with a Carplay enabled head unit. i use that with iPhone se and tomtom Go with a yearly subscription. The problem is that when I start navigating, it stops for a while for a message. Renew your subscription on your phone to use carplay. I have more than 11 months left until the next renewal.

Best Answer

  • DougLap
    DougLap Posts: 10,042
    Superuser
    Answer ✓
    Hi @vzoli343

    Just ignore the CarPlay Subscription message. Tomtom are aware of it and hopefully will sort it .

    Doug

Answers

  • DougLap
    DougLap Posts: 10,042
    Superuser
    Answer ✓
    Hi @vzoli343

    Just ignore the CarPlay Subscription message. Tomtom are aware of it and hopefully will sort it .

    Doug
  • vzoli343
    vzoli343 Registered Users Posts: 3
    Apprentice Traveler
    Okay i ignore it but today it was more than 30second long.
  • DougLap
    DougLap Posts: 10,042
    Superuser
    Hi @vzoli343

    That is long and may be related to the media unit involved as it is seconds when it appears on my Golfs screen.

    Maybe @Jürgen can pass the information to the App builders.

    Doug
  • vzoli343
    vzoli343 Registered Users Posts: 3
    Apprentice Traveler
    wjn5dm7vut6x.jpg
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,408
    Community Manager
    edited January 2021
    This delay is probably related to an issue with CarPlay in Hungarian. I'll add this to the ticket.
  • D-R-J-F
    D-R-J-F Registered Users Posts: 3
    Apprentice Traveler
    I also have a SKODA Octavia with a Carplay enabled head unit (mine is MY2021). Subscription message comes up for over 30 seconds which prevents me from driving off. Immensely irritating!!!

    Location is The Netherlands and language settings in the car is English. Problem only started this year.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,408
    Community Manager
    @D-R-J-F
    What version of our app do you have installed?
  • D-R-J-F
    D-R-J-F Registered Users Posts: 3
    Apprentice Traveler
    App version is 3.0.1

    5a3tt68bo48m.png

    iOS 15.3 // iPhone 12 mini

    Connected by Wi-Fi (not cable and not Bluetooth.
  • D-R-J-F
    D-R-J-F Registered Users Posts: 3
    Apprentice Traveler
    I played around with different configurations yesterday.

    Using 2 older iPhone 6 Plus phones // iOS 12.5.5 // App version 2.3.1:
    Using Bluetooth connection: the message appears and closes in less than a second
    Using direct cable connection: the message appears and closes in less than a second

    Using iPhone 12 mini // iOS 15.3 // App version: 3.0.1
    Using Wi-Fi connection: the message appears and closes after at least 30 seconds
    Using direct cable connection: the message appears and closes in less than a second