My GO 520 is stuck at the recovery screen — TomTom Community

My GO 520 is stuck at the recovery screen

hi my tomtom go 250 is stuck at the recovery screen and MyConnect will not restore it. The S/N is ZFxxxxxxx045

Mod edit: Please don't post private or personal information on a public forum. Thanks!


  • VikramKVikramK Posts: 12,711 Moderator
    edited January 14
    Hi @Baxtera13
    Welcome to the community!
    I would advise trying the below steps-
    * Clean reinstallation of MyDrive Connect
    * Charge the device for a couple of hours
    * Try to perform a recovery using MyDrive Connect-

    Regards, Vikram
  • Baxtera13Baxtera13 Posts: 3 [New Seeker]
    Thanks tried that it simply loops round the recovery process endlessly and never completes
  • LochfrassLochfrass Posts: 16,518
    Have you inserted a Memory card in the device?
    Sometimes this makes problems that can be fixed when you take the Memorycard out.
  • Baxtera13Baxtera13 Posts: 3 [New Seeker]
    Hi, there is no memory card in the device
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