Expired maps on the VIA 135

phileck
phileck Registered Users Posts: 12
Apprentice Traveler
edited December 2021 in Devices using MyDrive Connect
I have a VIA 135 which came with lifetime maps. Now it tells me my maps are 32 months old and I can't update it unless I pay.
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Best Answer

  • VikramK
    VikramK Administrators Posts: 13,808
    Moderator
    Answer ✓
    Hi @phileck
    Welcome to the community! I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram

Answers

  • YamFazMan
    YamFazMan Posts: 20,826
    Superuser
    Hi
    @phileck
    @VikramK or @lampard the Forum Moderators should pick this up Tomorrow and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • phileck
    phileck Registered Users Posts: 12
    Apprentice Traveler
    I have another device listed on my account. Hopefully nothing will happen to that
  • DougLap
    DougLap Posts: 9,857
    Superuser
    Hi @phileck

    All maps and lifetime updates are tied to the units serial number so will not affect another unit on the same account.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,808
    Moderator
    Answer ✓
    Hi @phileck
    Welcome to the community! I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram

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