cannot connect to the TomTom with my account Mydrive on the computer

tom71
tom71 Registered Users Posts: 1
New Seeker
edited January 2021 in MyDrive Connect
hello, I took over someone's truck, but his Mydrive name is there, I also have his password, but now I cannot connect to the TomTom with my account Mydrive on the computer
anyone any idea how I can change the Mydrive Account name to the Navi =




Mod edit: Machine translated (Dutch)

Answers

  • YamFazMan
    YamFazMan UKPosts: 21,480
     Superuser
    Hi
    @tom71
    Welcome to the site....
    Google Translate...
    tom71 wrote: »
    Hello, I took over someone's truck, but his Mydrive name is there, I also have his password, but now I cannot connect to the TomTom with my Mydrive account on the computer
    anyone any idea how I can change the Mydrive Account name to the Navi
    Re... Factory reset....
    Tap 4Dot (.... Menu) --> Setting --> System --> Reset device
    If you have MyPlaces, POI or Routes stored on the device make sure you sync the data with the MyDrive Web Route planner....
    Here... https://mydrive.tomtom.com/
    before executing a Factory reset....

    Stay Safe... ATB YFM

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