TomTom Live Service
The navigation has been completly factory reseted but it still doesn't work.
Navigation Model it's: TomTom Connect TZxxxxxxx09.
Please reply.
Mod edit: Please don't post private or personal information on a public forum. Thanks!
Best Answer
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VikramK Posts: 10,906
Moderator
Hi @Bobby_Bob
Welcome to the community! The order has not been allocated to your account. Also the last time LIVE Services were active was in 2017. I think the SIM may have been deactivated due to the non-use.
Please contact our customer service with the order number and device serial number. They will review the current status and advise accordingly.
Thank you, Vikram0
Answers
Superusers
@Bobby_Bob
Welcome to the site....
@VikramK or @lampard the Forum Moderators should pick this up on Momday and check/correct your Tomtom Account status.....
Stay Safe... ATB YFM
Welcome to the community! The order has not been allocated to your account. Also the last time LIVE Services were active was in 2017. I think the SIM may have been deactivated due to the non-use.
Please contact our customer service with the order number and device serial number. They will review the current status and advise accordingly.
Thank you, Vikram
Superusers
@Lonestar_83
Is your Go professional 620 connected to your PC Over USB and is Mydrive Connect running on your PC ??? I find that if my NAV5 (Wi-Fi) devices are connected as above....
The USB connection takes priority over the Wi-Fi connection and I get the same error message....
"We are having trouble accessing TomTom services. Please try again later"
I usually disconnect the USB lead and use a Mains Power supply... Or quit MyDrive Connect... Right-Click on the MyDrive Connect Taskbar Icon & Click Quit....
To Check the Data connection... Tap 4Dot (.... Menu) --> Setting --> System --> About... Scroll down to Data Connection.....
Stay Safe... ATB YFM
Superusers
@irados
Welcome to the site.... Contacting Tomtom Support….
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
(1)... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________
(2)... Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
Stay Safe... ATB YFM