TomTom Go Android subscription ended

muccioli
Registered Users Posts: 10 
Apprentice Seeker

Apprentice Seeker
Well, I don't know what's going on. Every day when I open the application, the message appears that my subscription is closed, but it only ends in August 2021, and asks to renew. I select renew and the message is: You already have this item, then I have to go to see signatures, to recognize the same, then it works again. The next day everything is repeated. Why is this happening?
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Comments
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Hi DougLap
Samsung S8+, Android 9.0 and TomTom Go version is 2.3.5 release/20.1 (3412)0 -
Delete Cache and Storage. Uninstall then reinstall. Reinstall maps and redo you settings. A pain but that is all that has worked for me.1
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Hi schneidernet
I unistall, and reinstall, but no delet cache and no delete cache. Tomorrow if problem continues, i do that.
Thanks for now.0 -
No needed wait until tomorrow, expired is back. Now i try to delet cache and files, unistall app and delete all files and folders.
Cross fingers.
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I don't know if works. When login in my account, received a message : Any subscription active is found.
I try all things, i don't know what can I do more.0 -
does it show as an active subscription on your play account as this is how it is done now - just ensure you are logged into the correct account and also the product is now limited on the number of devices that it will run on.1
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Well, I'm connected to the right account. Only my smartphone uses tomtom.0
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Today, problem is back again....0
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Before deleting Cache and Data do a Force Stop. After Uninstall, Restart phone. You have a tough one.0
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schneidernet wrote: »Before deleting Cache and Data do a Force Stop. After Uninstall, Restart phone. You have a tough one.
I try it.0