TomTom Go Android subscription ended

muccioli
muccioli Registered Users Posts: 10
Apprentice Seeker
Well, I don't know what's going on. Every day when I open the application, the message appears that my subscription is closed, but it only ends in August 2021, and asks to renew. I select renew and the message is: You already have this item, then I have to go to see signatures, to recognize the same, then it works again. The next day everything is repeated. Why is this happening?

Comments

  • DougLap
    DougLap Posts: 9,828
    Superuser
    Hi @muccioli

    It could be useful to the Tomtom personal on here if you could indicate the Android App version, Phone model and Operating System version on it.

    Doug
  • muccioli
    muccioli Registered Users Posts: 10
    Apprentice Seeker
    Hi DougLap

    Samsung S8+, Android 9.0 and TomTom Go version is 2.3.5 release/20.1 (3412)
  • DougLap
    DougLap Posts: 9,828
    Superuser
    Hi @muccioli

    Thanks. Hopefully @lampard will pick this up so lets see what he has to say.

    Doug
  • schneidernet
    schneidernet Registered Users Posts: 269
    Exalted Navigator
    Delete Cache and Storage. Uninstall then reinstall. Reinstall maps and redo you settings. A pain but that is all that has worked for me.
  • muccioli
    muccioli Registered Users Posts: 10
    Apprentice Seeker
    Hi schneidernet

    I unistall, and reinstall, but no delet cache and no delete cache. Tomorrow if problem continues, i do that.

    Thanks for now.
  • muccioli
    muccioli Registered Users Posts: 10
    Apprentice Seeker
    No needed wait until tomorrow, expired is back. Now i try to delet cache and files, unistall app and delete all files and folders.
    Cross fingers. wymefb14vxvt.jpg
  • muccioli
    muccioli Registered Users Posts: 10
    Apprentice Seeker
    I don't know if works. When login in my account, received a message : Any subscription active is found.
    I try all things, i don't know what can I do more.
  • walkerx
    walkerx Registered Users Posts: 333
    Supreme Navigator
    does it show as an active subscription on your play account as this is how it is done now - just ensure you are logged into the correct account and also the product is now limited on the number of devices that it will run on.
  • muccioli
    muccioli Registered Users Posts: 10
    Apprentice Seeker
    Well, I'm connected to the right account. Only my smartphone uses tomtom.
  • muccioli
    muccioli Registered Users Posts: 10
    Apprentice Seeker
    Today, problem is back again....
  • schneidernet
    schneidernet Registered Users Posts: 269
    Exalted Navigator
    Before deleting Cache and Data do a Force Stop. After Uninstall, Restart phone. You have a tough one.
  • muccioli
    muccioli Registered Users Posts: 10
    Apprentice Seeker
    Before deleting Cache and Data do a Force Stop. After Uninstall, Restart phone. You have a tough one.

    I try it.