TomTom Go Android subscription ended — TomTom Community

TomTom Go Android subscription ended

Well, I don't know what's going on. Every day when I open the application, the message appears that my subscription is closed, but it only ends in August 2021, and asks to renew. I select renew and the message is: You already have this item, then I have to go to see signatures, to recognize the same, then it works again. The next day everything is repeated. Why is this happening?

Comments

  • DougLapDougLap Posts: 6,922
    Superuser
    Hi @muccioli

    It could be useful to the Tomtom personal on here if you could indicate the Android App version, Phone model and Operating System version on it.

    Doug
  • mucciolimuccioli Posts: 10 [Apprentice Seeker]
    Hi DougLap

    Samsung S8+, Android 9.0 and TomTom Go version is 2.3.5 release/20.1 (3412)
  • DougLapDougLap Posts: 6,922
    Superuser
    Hi @muccioli

    Thanks. Hopefully @lampard will pick this up so lets see what he has to say.

    Doug
  • schneidernetschneidernet Posts: 264 [Exalted Navigator]
    Delete Cache and Storage. Uninstall then reinstall. Reinstall maps and redo you settings. A pain but that is all that has worked for me.
  • mucciolimuccioli Posts: 10 [Apprentice Seeker]
    Hi schneidernet

    I unistall, and reinstall, but no delet cache and no delete cache. Tomorrow if problem continues, i do that.

    Thanks for now.
  • mucciolimuccioli Posts: 10 [Apprentice Seeker]
    No needed wait until tomorrow, expired is back. Now i try to delet cache and files, unistall app and delete all files and folders.
    Cross fingers. wymefb14vxvt.jpg
  • mucciolimuccioli Posts: 10 [Apprentice Seeker]
    I don't know if works. When login in my account, received a message : Any subscription active is found.
    I try all things, i don't know what can I do more.
  • walkerxwalkerx Posts: 292 [Sovereign Trailblazer]
    does it show as an active subscription on your play account as this is how it is done now - just ensure you are logged into the correct account and also the product is now limited on the number of devices that it will run on.
  • mucciolimuccioli Posts: 10 [Apprentice Seeker]
    Well, I'm connected to the right account. Only my smartphone uses tomtom.
  • mucciolimuccioli Posts: 10 [Apprentice Seeker]
    Today, problem is back again....
  • schneidernetschneidernet Posts: 264 [Exalted Navigator]
    Before deleting Cache and Data do a Force Stop. After Uninstall, Restart phone. You have a tough one.
  • mucciolimuccioli Posts: 10 [Apprentice Seeker]
    Before deleting Cache and Data do a Force Stop. After Uninstall, Restart phone. You have a tough one.

    I try it.
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