Why can my Trucker 6000 not be found by my computer?

Jimjames57
Jimjames57 Registered Users Posts: 8
Apprentice Traveler
I have connected my device to my computer with the correct cable, the device states, "Connected to the computer" the app is now searching for the device which has 4 updates available, after some time, a message says, unable to find device, Why?

Best Answer

  • Jimjames57
    Jimjames57 Registered Users Posts: 8
    Apprentice Traveler
    Answer ✓
    Thanks, sorted my problem, just by chance I tried turning off my Bitdefender VPN, I was then able to update my SatNav, who would have thought.

Answers

  • YamFazMan
    YamFazMan Posts: 20,814
    Superuser
    edited January 2021
    Hi
    @Jimjames57
    Welcome to the site....
    Firstly Try....
    Disconnect your Tomtom device....
    (Do not Reconnect your device until instructed)
    Logout of MyDrive Connect....
    From the Power menu 'Restart' your PC (NOT Turn it Off '&' On again)....
    Run MyDrive Connect....
    Login to MyDrive Connect...
    Connect & Start your device....
    ____________________________

    Important....
    NEVER have a Tomtom device connected to your PC when....
    (1)... Installing MyDrive Connect (Including Uninstalling & Reinstalling MyDrive Connect)
    (2)... Updating the MyDrive Connect program
    (3)... Modifying MyDrive Connect (i.e... Deleting the Home3 and the MyDrive Connect folders as in the workaround shown below)

    Having your device connected can have an adverse effect on the USB Driver install….

    ____________________________

    If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
    See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775

    Stay Safe... ATB YFM
  • Jimjames57
    Jimjames57 Registered Users Posts: 8
    Apprentice Traveler
    Thanks, still no joy, deleted and reinstalled the my drive programme, no idea what HOME3 is and the system still can't find my device, why the hell can't we speak to TomTom directly?
  • YamFazMan
    YamFazMan Posts: 20,814
    Superuser
    Hi
    @Jimjames57
    Contacting Tomtom Support….
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    The way of contacting Customer Services has changed

    (1)... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    (2)... Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
  • Jimjames57
    Jimjames57 Registered Users Posts: 8
    Apprentice Traveler
    Answer ✓
    Thanks, sorted my problem, just by chance I tried turning off my Bitdefender VPN, I was then able to update my SatNav, who would have thought.