Go 520 hasn't got promised world maps

Superthing
Superthing Registered Users Posts: 2
Novice Seeker
edited December 2021 in Devices using Wi-Fi®
HI. I have purchased a TomTom Go520 wi-fi. I chose this model as it comes with free lifetime world map updates and lifetime speed cameras and traffic. I set it up as per instructions but there is only 1 European map which is due to expire 2021-04-07 and it shows my speed cameras are due to expire imminently also. I have spoken to someone via chat yesterday who said they would correct this and email me back in 30 minutes. I never heard back from them at all and nothing has changed. Can anyone help or offer advice how to get everything I am supposed to have?
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Best Answer

  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    Answer ✓
    Hi @Superthing

    Welcome to the community!

    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram

Answers

  • DougLap
    DougLap Posts: 10,029
    Superuser
    Hi @Superthing

    Hopefully @VikramK or @lampard will pick this up on Monday and sort your units settings out on the TT servers.

    Look back then and see what they say.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    Answer ✓
    Hi @Superthing

    Welcome to the community!

    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • Superthing
    Superthing Registered Users Posts: 2
    Novice Seeker
    Thankyou this, has resolved it. I now have all the maps and my speed camera and traffic updates don't have expiry dates so I am all good.
    Thankyou very much for your help and support
  • guenne
    guenne Registered Users Posts: 2
    Apprentice Seeker
    Hello,

    I have the same problem on my new bought device.
    Can s.o. help me ?

    Kind regards
    Guenne
  • DougLap
    DougLap Posts: 10,029
    Superuser
    Hi @guenne

    Look back here tomorrow to see if @VikramK has sorted your units settings on the Tomtom Servers.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    Hi, @guenne Welcome to the community!
    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • guenne
    guenne Registered Users Posts: 2
    Apprentice Seeker
    Hi Vikram,
    now all okay.

    Thanks for your help
    Guenne
  • DougLap
    DougLap Posts: 10,029
    Superuser
    Hi @guenne

    Glad you are sorted

    Doug
  • sorin_ache
    sorin_ache Registered Users Posts: 4
    Apprentice Traveler
    Hello,
    I have a TomTom Go 520 and I have a message that Safety Camera Updates have expired although on the product box writes Lifetime Speed Cameras.
    I reset the unit but nothing has changed.
    What should i do?

    Sorin
  • dhn
    dhn Posts: 33,388
     Superuser
    Wait till Monday for either @VikramK or @lampard to see your thread. They should be able to resolve the problem for you.
  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    Hi @sorin_ache

    Welcome to the community!
    My team has fixed the services for your TomTom, just do a soft reset and check for updates.



    Regards, Vikram