Update fails as server are busy on MyDrive connect — TomTom Discussions

Update fails as server are busy on MyDrive connect

sasin
sasin Registered Users Posts: 2
New Seeker
edited January 2021 in MyDrive Connect
I've been trying to update my TomTom for 4 days (always at different times), but I get the message: servers are currently very busy.
What can I do to update?


Mod edit: Machine translated(Dutch)

Best Answer

  • YamFazMan
    YamFazMan Posts: 20,496
    Superuser
    edited January 2021 Accepted Answer
    Hi
    @sasin
    Welcome to the site....
    sasin wrote: »
    I have been trying to update my TomTom for 4 days (always at different times), but I get the message: servers are currently very busy.
    What can I do to update?
    Firstly Try....
    Disconnect your Tomtom device....
    (Do not Reconnect your device until instructed)
    Logout of MyDrive Connect....
    From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
    Run MyDrive Connect....
    Login to MyDrive Connect... Connect & Start your device....
    ____________________________

    Important....
    NEVER have a Tomtom device connected to your PC when....
    (1)... Installing MyDrive Connect (Including Uninstalling & Reinstalling MyDrive Connect)
    (2)... Updating the MyDrive Connect program
    (3)... Modifying MyDrive Connect (i.e... Deleting the Home3 and the MyDrive Connect folders as in the workaround shown below)

    Having your device connected can have an adverse effect on the USB Driver install….

    ____________________________
    If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
    See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775

    Stay Safe... ATB YFM

Answers

  • YamFazMan
    YamFazMan Posts: 20,496
    Superuser
    edited January 2021 Accepted Answer
    Hi
    @sasin
    Welcome to the site....
    sasin wrote: »
    I have been trying to update my TomTom for 4 days (always at different times), but I get the message: servers are currently very busy.
    What can I do to update?
    Firstly Try....
    Disconnect your Tomtom device....
    (Do not Reconnect your device until instructed)
    Logout of MyDrive Connect....
    From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
    Run MyDrive Connect....
    Login to MyDrive Connect... Connect & Start your device....
    ____________________________

    Important....
    NEVER have a Tomtom device connected to your PC when....
    (1)... Installing MyDrive Connect (Including Uninstalling & Reinstalling MyDrive Connect)
    (2)... Updating the MyDrive Connect program
    (3)... Modifying MyDrive Connect (i.e... Deleting the Home3 and the MyDrive Connect folders as in the workaround shown below)

    Having your device connected can have an adverse effect on the USB Driver install….

    ____________________________
    If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
    See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775

    Stay Safe... ATB YFM
  • sasin
    sasin Registered Users Posts: 2
    New Seeker
    edited January 2021
    Thank you for your response. After removing the 2 mentioned folders, it does it.



    Mod edit: Machine translated(Dutch)