Lost all maps through TomTom Home

Biker-x
Biker-x Registered Users Posts: 7
Apprentice Traveler
edited January 2021 in Devices using TomTom HOME
Hi all. My device states 'No maps found'. My last backup was Nov 2020 and states it contains map called Western Europe. When I restore from backup I get the same error - No maps found. The FAQ on this error points me to TomTom Connect. When I install that it states my 'device is not supported'. This is a Rider 2013 with lifetime maps. Thanks in advance.

Best Answer

  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    Answer ✓
    Hi @Biker-x
    Welcome to the community! Your RIDER already has an active subscription for Western Europe lifetime maps.
    When you open TomTom HOME with the device connected does it show a map installed?

    If yes, try removing the map from the device > Follow it up with a clean reinstallation of TomTom HOME > See steps on this article- https://help.tomtom.com/hc/en-us/articles/360013901760

    Once done, please check for fresh map updates...

    Regards, Vikram

Answers

  • rider1rider
    rider1rider Registered Users Posts: 1,489
    Exalted Pioneer
    if the device has lifetime maps then download new map instead of restoring nov 2020 copy.
  • Biker-x
    Biker-x Registered Users Posts: 7
    Apprentice Traveler
    Hi and thank for the suggestion. 'Update my Device' offers me only a single GPS fix, no maps listed. 'Purchase maps' offers me three that are 'on my computer' and several to purchase. On installing any of those 'on my computer' the Tom Tom Home software update stalls at 'reorganising files on your device. AM left with 'No maps found' error. Am using a Mac to run TomTom Home. I will try to find a PC to try later in case it's flaky Mac software but any other suggestions welcome. Have owned this device since 2013 and it definitely has lifetime. maps.
  • YamFazMan
    YamFazMan Posts: 21,152
     Superuser
    Hi
    @Biker-x
    Welcome to the site....
    Maybe @VikramK or @lampard the Forum Moderators will pick this up and check/correct your Tomtom Map Account status...

    Stay Safe... ATB YFM
  • Biker-x
    Biker-x Registered Users Posts: 7
    Apprentice Traveler
    Thanks very much for the reply YamFazMan - we have one of those in the stable here too! I'll sit tight and hope for a map account status check.
  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    Answer ✓
    Hi @Biker-x
    Welcome to the community! Your RIDER already has an active subscription for Western Europe lifetime maps.
    When you open TomTom HOME with the device connected does it show a map installed?

    If yes, try removing the map from the device > Follow it up with a clean reinstallation of TomTom HOME > See steps on this article- https://help.tomtom.com/hc/en-us/articles/360013901760

    Once done, please check for fresh map updates...

    Regards, Vikram
  • Biker-x
    Biker-x Registered Users Posts: 7
    Apprentice Traveler
    That solved the issue! Great community. Many thanks for your help folks!