Our servers are very busy right now
Our servers are very busy right now
Please enable detailed logs and then retry. Or Exit MyDrive Connect and try again later.
You can help us to identify the problem by uploading the latest logs file of MyDrive Connect after enabling the logs.
I keep uploading the lastest logs and sending through as suggested.
Its getting very tiresome now, please help me
Best Answers
-
YamFazMan Posts: 18,443
SuperusersHi
@Gillian60
Welcome to the site....
Important....
NEVER have a Tomtom device connected to your PC when....
(1)... Installing MyDrive Connect (Including Uninstalling & Reinstalling MyDrive Connect)
(2)... Updating the MyDrive Connect program
(3)... Modifying MyDrive Connect (i.e... Deleting the Home3 and the MyDrive Connect folders as in the workaround shown below)
Having your device connected can have an adverse effect on the USB Driver install….
____________________________
Firstly Try....
Disconnect your Tomtom device....
(Do not Reconnect your device until instructed)
Logout of MyDrive Connect....
From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
Run MyDrive Connect & Login... Connect & Start your device....
____________________________
If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775
Stay Safe... ATB YFM6 -
YamFazMan Posts: 18,443
SuperusersHi
@Gillian60
You're welcome, glad you're sorted
To help others in the community... With similar problems
If my reply answered your question ???
Then... On my Reply....
Please answer 'Yes' To... Did this answer the question? 'Yes'< >' No'
Stay Safe... ATB YFM0
Answers
Superusers
@Gillian60
Welcome to the site....
Important....
NEVER have a Tomtom device connected to your PC when....
(1)... Installing MyDrive Connect (Including Uninstalling & Reinstalling MyDrive Connect)
(2)... Updating the MyDrive Connect program
(3)... Modifying MyDrive Connect (i.e... Deleting the Home3 and the MyDrive Connect folders as in the workaround shown below)
Having your device connected can have an adverse effect on the USB Driver install….
____________________________
Firstly Try....
Disconnect your Tomtom device....
(Do not Reconnect your device until instructed)
Logout of MyDrive Connect....
From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
Run MyDrive Connect & Login... Connect & Start your device....
____________________________
If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775
Stay Safe... ATB YFM
Would it be easier to uninstall the app rom my laptop and then reinstall or carry on with your tips?
I really appreciate your help thank you.
Gillian
Sorry to send you so many messages earlier....
Cheers
Gillian x
Superusers
@Gillian60
You're welcome, glad you're sorted
To help others in the community... With similar problems
If my reply answered your question ???
Then... On my Reply....
Please answer 'Yes' To... Did this answer the question? 'Yes'< >' No'
Stay Safe... ATB YFM
I'm getting the "Our servers a busy" message when trying to update.
I have tried deleting the HOME3 and MyDrive Connect and restarting the application and I'm still getting the same error.
It keeps going through the same cycle. The TomTom shuts down and reboots, then conects the and same message appears.
Nothing that's been suggested works.
I'm getting very frustrated.
Sorry i cant help you further im a novice too . There's super users on here th as t are very helpful. Goodluck.