Our servers are very busy right now — TomTom Community

GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)

Our servers are very busy right now

Gillian60Gillian60 Posts: 4 [Apprentice Traveler]
edited January 11 in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
I've been trying to update my start 20 now for 2 days and I'm continually getting this message....
Our servers are very busy right now
Please enable detailed logs and then retry. Or Exit MyDrive Connect and try again later.
You can help us to identify the problem by uploading the latest logs file of MyDrive Connect after enabling the logs.
I keep uploading the lastest logs and sending through as suggested.

Its getting very tiresome now, please help me
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Best Answers

  • YamFazManYamFazMan Posts: 18,443
    Superusers
    Accepted Answer
    Hi
    @Gillian60
    You're welcome, glad you're sorted :)
    To help others in the community... With similar problems
    If my reply answered your question ???
    Then... On my Reply....
    Please answer 'Yes' To... Did this answer the question? 'Yes'< >' No'

    Stay Safe... ATB YFM

Answers

  • Gillian60Gillian60 Posts: 4 [Apprentice Traveler]
    Hi... I'm trying to follow your instructions.... can't find Home 3 folder and have deleted the whole Mydrive connect folder... is that correct please?

    Would it be easier to uninstall the app rom my laptop and then reinstall or carry on with your tips?

    I really appreciate your help thank you.
    Gillian
  • Gillian60Gillian60 Posts: 4 [Apprentice Traveler]
    Me again.... I reinstalled what i'd deleted!!! as i'd missed reading fully the first part of your instructions.... which was simply to log back in after the restart. YAHOOOOOOOOOOO it worked. Thank you thank you thank you so very very much. You are an absolute STAR.

    Sorry to send you so many messages earlier....
    Cheers
    Gillian x
  • YamFazManYamFazMan Posts: 18,443
    Superusers
    Accepted Answer
    Hi
    @Gillian60
    You're welcome, glad you're sorted :)
    To help others in the community... With similar problems
    If my reply answered your question ???
    Then... On my Reply....
    Please answer 'Yes' To... Did this answer the question? 'Yes'< >' No'

    Stay Safe... ATB YFM
  • David_SharpeDavid_Sharpe Posts: 1 [New Seeker]
    edited January 11
    I'm on a Mac trying to update my Go 50 TomTom.

    I'm getting the "Our servers a busy" message when trying to update.

    I have tried deleting the HOME3 and MyDrive Connect and restarting the application and I'm still getting the same error.

    It keeps going through the same cycle. The TomTom shuts down and reboots, then conects the and same message appears.

    Nothing that's been suggested works.

    I'm getting very frustrated.
  • Gillian60Gillian60 Posts: 4 [Apprentice Traveler]
    Did you log out of mydrive connect before rebooting? It worked for me 👍

    Sorry i cant help you further im a novice too . There's super users on here th as t are very helpful. Goodluck.
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