Can't do hard reset on my GO 6200 after OS screen has appeared

michaeR1
Registered Users Posts: 13 
Apprentice Seeker

Apprentice Seeker
I have tried probably about 1000 times now pressing the on of button 3 times at different speeds but nothing happens it just switches off
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in go wifi0
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Hi
@michaeR1
By OS Screen do you mean....
Firstly, have tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh
RESETTING YOUR NAVIGATION DEVICE
https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
Charge the device for at least 2Hrs….
(Preferably using something like a Smartphone Charger using the Tomtom USB lead)
OR have the device plugged into a power supply while the device is restarting
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles....
Stay Safe... ATB YFM0 -
I have gone through the reset routine that many times I have followed the vidio on the tomtom website0
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no0
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the os screen is the black screen with white writing.
no mater how fast or slow i press the power button 3 times it will not re-set it just switches off then comes back on with the tomtom drum sound. getting fed up with it now this has never worked properly since my wife purchased it 2 years ago.0