Can't do hard reset on my GO 6200 after OS screen has appeared

michaeR1
michaeR1 Registered Users Posts: 13
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
I have tried probably about 1000 times now pressing the on of button 3 times at different speeds but nothing happens it just switches off

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  • michaeR1
    michaeR1 Registered Users Posts: 13
    Apprentice Seeker
    in go wifi
  • YamFazMan
    YamFazMan Posts: 20,785
    Superuser
    Hi
    @michaeR1
    By OS Screen do you mean....
    3jl35x4g971v.jpg

    Firstly, have tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 2Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

    Stay Safe... ATB YFM
  • michaeR1
    michaeR1 Registered Users Posts: 13
    Apprentice Seeker
    I have gone through the reset routine that many times I have followed the vidio on the tomtom website
  • michaeR1
    michaeR1 Registered Users Posts: 13
    Apprentice Seeker
    no
  • YamFazMan
    YamFazMan Posts: 20,785
    Superuser
    edited January 2021
    Hi
    @michaeR1
    Does the 'NO' mean that the Black screen with White text... Is NOT the screen you call the OS screen ???

    ATB YFM
  • michaeR1
    michaeR1 Registered Users Posts: 13
    Apprentice Seeker
    the os screen is the black screen with white writing.
    no mater how fast or slow i press the power button 3 times it will not re-set it just switches off then comes back on with the tomtom drum sound. getting fed up with it now this has never worked properly since my wife purchased it 2 years ago.

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