Can't do hard reset on my GO 6200 after OS screen has appeared

michaeR1

I have tried probably about 1000 times now pressing the on of button 3 times at different speeds but nothing happens it just switches off

michaeR1

in go wifi

YamFazMan

Hi
@michaeR1
By OS Screen do you mean....


Firstly, have tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

RESETTING YOUR NAVIGATION DEVICE
https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
Charge the device for at least 2Hrs….
(Preferably using something like a Smartphone Charger using the Tomtom USB lead)
OR have the device plugged into a power supply while the device is restarting
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles....

Stay Safe... ATB YFM

michaeR1

I have gone through the reset routine that many times I have followed the vidio on the tomtom website

michaeR1

no

YamFazMan

Hi
@michaeR1
Does the 'NO' mean that the Black screen with White text... Is NOT the screen you call the OS screen ???

ATB YFM

michaeR1

the os screen is the black screen with white writing.
no mater how fast or slow i press the power button 3 times it will not re-set it just switches off then comes back on with the tomtom drum sound. getting fed up with it now this has never worked properly since my wife purchased it 2 years ago.