Download map already purchased — TomTom Community

Download map already purchased

witherswithers Posts: 2 [Apprentice Traveler]
edited January 8 in MyDrive Connect
My SatNav is telling me to down load map already purchased


  • YamFazManYamFazMan Posts: 20,053
    withers wrote: »
    My SatNav is telling me to download a Map already purchased
    Purchased 'Yes' but is the Map installed ???

    Stay Safe... ATB YFM
  • VikramKVikramK Posts: 12,678 Moderator
    edited January 6
    Hi @withers

    You have ordered the UK and ROI map, but your TomTom already comes with lifetime updates for the same region.
    Since the order was placed in October, I would suggest that you contact the customer service and check if a refund or a compensation in a form of a voucher can be offered.

    Regarding the map issue, I have asked my team to fix certain things in the backend. Please do a soft reset and check for updates in MyDrive Connect.

    Regards, Vikram
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