Download map already purchased

withers
withers Registered Users Posts: 2
Apprentice Traveler
edited January 2021 in MyDrive Connect
My SatNav is telling me to down load map already purchased

Answers

  • YamFazMan
    YamFazMan Posts: 20,826
    Superuser
    Hi
    @withers
    withers wrote: »
    My SatNav is telling me to download a Map already purchased
    Purchased 'Yes' but is the Map installed ???

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 13,802
    Moderator
    edited January 2021
    Hi @withers

    You have ordered the UK and ROI map, but your TomTom already comes with lifetime updates for the same region.
    Since the order was placed in October, I would suggest that you contact the customer service and check if a refund or a compensation in a form of a voucher can be offered.

    Regarding the map issue, I have asked my team to fix certain things in the backend. Please do a soft reset and check for updates in MyDrive Connect.

    Regards, Vikram

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