Download map already purchased

withers
Registered Users Posts: 2 
Apprentice Traveler

Apprentice Traveler
My SatNav is telling me to down load map already purchased
0
Answers
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Hi @withers
You have ordered the UK and ROI map, but your TomTom already comes with lifetime updates for the same region.
Since the order was placed in October, I would suggest that you contact the customer service and check if a refund or a compensation in a form of a voucher can be offered.
Regarding the map issue, I have asked my team to fix certain things in the backend. Please do a soft reset and check for updates in MyDrive Connect.
Regards, Vikram1