device adding problem

jany9000
jany9000 Registered Users Posts: 1
New Traveler
edited January 2021 in MyDrive Connect
Hello,

I have a problem to add device. When I connect a device , MyDrive connect recognize it. (picture 1)
But when I tab add, Mydrive connect start to adding device "forever". (pisture2)
Does somebody a experience with a such problem ???

thank you jan

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Mod edit: Please don't post private or personal information on a public forum. Thanks!

Answers

  • VikramK
    VikramK Registered Users, Administrators Posts: 13,133
    Moderator
    Hi @jany9000

    Welcome to the community!

    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram
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