Touchscreen of my VIA 52 doesn't work anymore — TomTom Community

Map purchase & installation

Touchscreen of my VIA 52 doesn't work anymore

DannyVDDannyVD Posts: 2 [Apprentice Seeker]
edited January 6 in Map purchase & installation
Anyone have an idea how to get that solved?
When I open the device it goes till the 'legal part', but there it stops, as I cannot confirm any button.
Soft reboot doesn't help.
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Answers

  • VikramKVikramK Posts: 12,711 Moderator
    Hi DannyVD
    Welcome to the community! Could you try the recovery mode, wherein the process will remove the existing firmware and replace it with a new clean installation. See the steps in the video below-


    Regards, Vikram
  • DannyVDDannyVD Posts: 2 [Apprentice Seeker]
    Thank you for your suggestion Vikram, but this attempt was not successful.
    The touchscreen still doesn't work.
    Any other suggestion?
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