My VIA 52 is stuck on 'No Maps Available'
Scorpio_505
Registered Users Posts: 4 
Master Traveler
Master Traveler
Nothing I do changes it, through MyDrive or Home. HELP!
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HI
@Scorpio_505
Welcome to the site....
The Via 52 uses MyDrive Connect....
Tomtom FAQ... No maps available (MyDrive Connect)
See... https://help.tomtom.com/hc/en-gb/articles/360013900620-No-maps-available-MyDrive-Connect-
Stay Safe... ATB YFM0 -
When I look on MyDrive/my content, it says that I have map 'United Kingdom and Republic of Ireland' installed. Size 556MB Version v10.60. I don't have the option to 'Repair' or 'Uninstall'. On the satnav it says it's connected to my computer 'use MyDrive Connect to manage your device'. Press the arrow on screen and I'm back to 'No Maps' etc. I can't get into anything else.0
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So I take it that nobody in the whole world has ever had this problem. Due to the the fact that I drive for a living and TomTom has absolutely no technical support, I'm going to have to buy a Garmin. Thanks TomTom.0
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Hi @Scorpio_505
Hopefully @VikramK or @lampard can review your units logs and recommend a solution.
Look back here later to see what they say meanwhile Customer Support is available via Chat or Email. In your case via Chat would be the best route.
Doug0 -
Hi @Scorpio_505
Welcome to the community! It's the problem I explained in the article here- https://discussions.tomtom.com/en/discussion/1121560/tomtom-no-maps-found#latest
Case 2:
Please get in touch with our customer service and they will help you sort this.
Thanks, Vikram
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Hi @Scorpio_505
https://discussions.tomtom.com/en/discussion/comment/1734543/#Comment_1734543
Or try the following:-
Tap Support at the top of this page
Sign in Top Right of next Page. (you have to do this)
When signed in Tap Contact Us bottom right
Help Box appears and after a few seconds Get in Touch also appears
Tap Get in Touch
You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.
Chat is busy you may have to try a few times.
Doug1 -
Hi
@Scorpio_505
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
(1)... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
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(2)... Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
Stay Safe... ATB YFM0 -
Apologies to the TomTom community for my abrupt manor, but this was really frustrating. I asked TomTom to delete the 'Map certificate', as advised, and now after restart it's all working again. Thank you Community and thank you TomTom3
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