GO Professional 6200 is just displaying a connect to computer screen

matt1999 Registered Users Posts: 2
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
ive tried restoring it and putting it into recovery mode but still displays this screen


  • Lochfrass
    Lochfrass Posts: 17,762
    I think you mean this pic

    If you have inserted a Memory Card in the device, then take it out.
    In the German part of this forum today this was the solution for a Start 50 device
  • matt1999
    matt1999 Registered Users Posts: 2
    Apprentice Seeker
    yep thats pic but i haven't got a memory card in the device

    thank you anyway
  • YamFazMan
    YamFazMan Posts: 20,817
    edited January 2021
    Welcome to the site....
    It looks like Recovery Mode has initialized on your device....

    When the device is in Recovery Mode... The device MUST be connected to your PC using the supplied USB Cable with MyDrive Connect running in the background for the Recovery process to complete....

    MyDrive Connect must be running on your PC, and be capable displaying as CONNECTED on MyDrive Connect...

    Installing MyDrive Connect....
    Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

    See Tomtom FAQ... Navigation device not starting or displaying a cross....
    I think the device is somewhere between bullet-point (7) & (8)
    See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross

    Once Recovery Mode is initiated, and if a connection to MyDrive Connect has NOT established....
    Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
    Any attempts at a Restart... The device, will continue to display a Splash screen with image of a PC and a Red Cross or a Screen displaying a spinning disc, until Recovery mode can establish a connection to MyDrive Connect or the Server eventually times-out....

    This is a Tomtom User Forum where Users help each other....

    You may need to contact Tomtom Support....
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    The way of contacting Customer Services has changed
    (1)... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844

    (2)... The official way to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM