Unable to connect device Start 52 previously added to different account

mmkomputery

Hi,
We are computer service in Poland. Client wants to update his device TT Start 52 I'm unable to connect device to update map.
When I try to add device to my account - I have information that this device is connected to another account and then - next waiting on device have information that update went wrong and I'm unable to connect.
Tried on Windows 7 + My Drive 4.2.11.4200 and El Capitan My Drive 4.2.11.4204

VikramK

Hi @mmkomputery

Welcome to the community! Could you send me the serial number of your TomTom through a private message?

Thanks, Vikram