Update lifetime maps on my TomTom Start device using MyDrive Connect

Auntyflossie
Auntyflossie Registered Users Posts: 2
New Seeker
I have lifetime maps on my TomTom device but cannot update them on My Drive Connect. It Says Servers Busy Try Later. I have tried frequently in the last 2 weeks. I have updated Mydrive Connect?

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Answers

  • nabu
    nabu Posts: 16,890
    Superuser
    transfer my drive and reinstall in stride
  • DougLap
    DougLap Posts: 9,831
    Superuser
    Hi @Auntyflossie

    Type Servers Busy in the search box above and read some of the posts which will provide answers to your problem.

    Doug
  • YamFazMan
    YamFazMan Posts: 20,797
    Superuser
    edited January 2021
    Hi
    @Auntyflossie
    Welcome to the site....
    Firstly Try....
    Disconnect your Tomtom device....
    (Do not Reconnect your device until instructed)
    Logout of MyDrive Connect....
    From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
    Run MyDrive Connect & Login... Connect & Start your device....
    ____________________________

    Important....
    NEVER have a Tomtom device connected to your PC when....
    (1)... Installing MyDrive Connect (Including Uninstalling & Reinstalling MyDrive Connect)
    (2)... Updating the MyDrive Connect program
    (3)... Modifying MyDrive Connect (i.e... Deleting the Home3 and the MyDrive Connect folders as in the workaround shown below)

    Having your device connected can have an adverse effect on the USB Driver install….

    _____________________________

    If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
    See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775

    Stay Safe... ATB YFM
  • Auntyflossie
    Auntyflossie Registered Users Posts: 2
    New Seeker
    Answer ✓
    Thanks YamFazMan that has worked.
  • YamFazMan
    YamFazMan Posts: 20,797
    Superuser
    Hi
    @Auntyflossie
    You're welcome, glad you're sorted :)

    Stay Safe... ATB YFM
  • marrywillies
    marrywillies Registered Users Posts: 4
    Apprentice Seeker
    I had a similar issue by trying to update maps on my device. In the meantime I replaced my lap top PC so i did not have the TomTom connect app so when I connected my device to update nothing happened. I made contact on line to TomTom and connected to a technician who informed me that I needed a new subscription to update maps but I have lifetime maps on this device so reluctantly I aggreged to signup for 3 years of map updates and I was allowed to update the maps on my device -What I was charged to proceed to updates was this correct?
  • YamFazMan
    YamFazMan Posts: 20,797
    Superuser
    edited January 2021
    Hi
    @marrywillies
    See my reply to your other post... On the same subject....
    Here... https://discussions.tomtom.com/en/discussion/comment/1740489/#Comment_1740489

    Stay Safe... ATB YFM