Pairing iPhone 11 with GO 500 — TomTom Community

Pairing iPhone 11 with GO 500

wHY WONT MY iPONE 11 iOS 14 PAIR WITH MY go500 WHEN MY Ipone 5S Ios 11 had no problems

Answers

  • LochfrassLochfrass Posts: 13,731
    Superusers
    There are Problems with iOS13 or higher versions in the bluetotth protocols.
  • BairdHarrisBairdHarris Posts: 2 [New Seeker]
    Will it be fixed or are TomTom forcing us to buy a new Unit
  • YamFazManYamFazMan Posts: 18,470
    Superusers
    Hi
    @BairdHarris
    Welcome to the site...
    There's an unresolved problem with the Apple iPhone iOS 13 & 14 and the and the MyDrive App's advanced Smartphone features... If you can live without the bells & whistles of the MyDrive App...
    Just use a straight simple Bluetooth Connection....

    MyDrive App
    If you have already installed the MyDrive App on your iPhone....
    You will need to forget the Bluetooth Connection on the Phone....
    Go to Setting --> Bluetooth... Select the MyDrive App --> Forget this Device & Confirm Forget this Device....

    If you wish to install/use the MyDrive App
    DO NOT Connect Your iPhone to the MyDrive App over Bluetooth....
    Traffic will still work... MyDrive Route planning will work
    the only thing that does not work will be smartphone features....

    Setting up the Phone....
    (1)... Tap 4Dot (.... Menu) --> Setting --> Bluetooth... Tap 'Add Phone'
    (2)... Scroll the screen to display the Question mark Icon ( ? ) Screen bottom right... Note... If the Question mark Icon ( ? ) is not displayed, scroll the screen up
    (3)... Tap on the ( ? ) Question mark Icon....
    (4)... Tap on... Not interested in all of these features
    Connect without the MyDrive App

    5a2po4onnk7r.jpg
    (5)... Open Personal Hotspot in the iPhone Settings menu and turn it On.
    (6)... Follow the on screen instructions... To connect over basic Bluetooth....
    Note... If the Tomtom device is not displaying for Bluetooth connection on the iPhone... Turn Bluetooth OFF and back ON....
    (7)... Select the named Tomtom device when it appears on the iPhone's Bluetooth screen (Towards the bottom of the screen)
    (8)... Tap and Agree the Bluetooth Pairing numbers on the iPhone and Tomtom device.
    (9)... You may be asked on iPhone for permission to allow Contacts & Favorites to sync with your Tomtom Device... Select if required
    10... On the Tomtom device a new window opens.... Select which phone features to use....
    Note... If you get the Screen shown below....
    Tap the Back Button ( < ) to return to the screen to select which phone features to use....

    b0j2tz1rdh1u.jpg

    Be Aware....
    On the Live Devices (Built-in GPRS SIM)....
    If you turn Data for Traffic & other services 'ON'.....
    The Bluetooth/Phone Connection can take priority over the Live GPRS SIM


    The GO Premium... (Data Connection over GPRS SIM)
    Data for Traffic & other services in the Settings Menu.... Turned 'OFF'
    The GO Premium... (Data Connection over GPRS SIM)
    Data for Traffic & other services in the Settings Menu.... Turned 'OFF'


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    To check GPRS SIM status... Tap 4Dot (.... Menu) --> Setting --> System --> About.... Scroll Down....
    gmknmpiwikhn.jpg

    For the GO Premium Data Connection GPRS SIM...
    With Data for Traffic & other services.... Turned 'ON'
    lycovf5z1rry.jpg

    j5pw46ylwaji.jpg


    The GO 520... (Using a straight simple Bluetooth Connection)
    Data Connection over iPhone (NO Built-in GPRS SIM)....
    The GO 520... Using a straight simple Bluetooth Connection....
    Data Connection over iPhone (NO Built-in GPRS SIM)....


    Hands-free Calls and Data for Traffic & other services.... Turned 'ON'
    pmlevwiyt2zu.jpg

    Traffic & Seed Cams... Activated
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    Data Connection... Bluetooth/Phone
    6szj911jj96b.jpg

    For more Info... See Posts by @jures @kieron & @DougLap
    Here... https://discussions.tomtom.com/en/discussion/comment/1727080/#Comment_1727080

    Stay Safe ATB YFM
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