Why my subscription is expired?

ConstantinR
ConstantinR Registered Users Posts: 3
Apprentice Traveler
My subscription appear ended despite is until June 2021

Best Answer

  • lampard
    lampard Administrators Posts: 5,947
    Moderator
    Answer ✓
    Hi there @ConstantinR

    Welcome to the Community! Please follow the steps in the link here and see if you manage to resolve your issues?

    On a side note, Have you obtained this subscription via BILDGONAV voucher?

    Regards, lampard

Answers

  • ConstantinR
    ConstantinR Registered Users Posts: 3
    Apprentice Traveler
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  • lampard
    lampard Administrators Posts: 5,947
    Moderator
    Answer ✓
    Hi there @ConstantinR

    Welcome to the Community! Please follow the steps in the link here and see if you manage to resolve your issues?

    On a side note, Have you obtained this subscription via BILDGONAV voucher?

    Regards, lampard
  • ConstantinR
    ConstantinR Registered Users Posts: 3
    Apprentice Traveler
    Thank you!
    Works after uninstall and reinstall it .
    I have paid version on my phone from few years and never happens such of issue. Have always 2 accounts in my phone and never had this problem. Mail Google play and they ask me to check it at Tomtom .
    Certain in this short chain where one take money and another supply services was a rupture.
  • schneidernet
    schneidernet Registered Users Posts: 269
    Exalted Navigator
    edited January 2021
    For me it has happened three times. A huge time waste to clean, uninstall, reinstall, and setup again to include selecting and downloading all 53 maps.
  • muccioli
    muccioli Registered Users Posts: 10
    Apprentice Seeker
    I Have the same problem. I am trying your solution today. Tomorrow I will answer if the problem has been corrected.
  • schneidernet
    schneidernet Registered Users Posts: 269
    Exalted Navigator
    Make sure you delete Cache and Data prior to Uninstall. If not, it will remain corrupt.
  • paba2
    paba2 Administrators, Staff Posts: 41 Staff
    @schneidernet are you also have multiple Google accounts on your phone?

    For folks in this situation there is workaround from developer of different app: https://issuetracker.google.com/issues/139597485#comment12
    I have an app with about 100,000 premium users. I seemed to have solved this issue to some degree by recommending premium users take our app off of auto update. If the user manually updates our app, the problem never occurs. It's a freakin hassle but at least it's a workable solution.
  • muccioli
    muccioli Registered Users Posts: 10
    Apprentice Seeker
    No, not have multiples accounts in my phone, just one.