How to resolve pairing issues of TomTom Touch with Sports App (Android 10)?

mpaust

Tried several times to pair TomTom Touch Activity Tracker with Android 10 smartphone running TomTom Sports. So far I
- reset TomTom Activity Tracker to baseline configuration,
- uninstalled and reinstalled TomTom Sport on Android 10 smartphone,
- followed closely instructions to pair the device.
I made two observations
1. At first instance the App recognizes the Tracker and a pairing code is shown on the TomTom Activity Tracker, however, there is no correspondent request to enter this pairing code on the mobile but the TomTom App instead straightaway asks to pair the device or to decline pairing. This is odd. When ansering yes, the App replies that the pairing codes was wrong which makes sense because one wasn't promted to enter the pairing code.
2. After making observation 1 the TomTom Sports App is not able to recognise the Touch Activity Tracker at all.
Any hints to solve this issue are appreciated.

tfarabaugh

You should try to reset the connection following these steps (these are for the watches, no the Touch, but it should be much the same). First need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.