GO 5000 is not recognized by my computer(s)

DaveJM1960

I have updated, done resets, have reinstalled MyDrive Connect.... and still not getting my device recognised!
Every advise as per site has been tried.
I would like to get it updated! Any further suggestions?

I guess " buy a new one" springs to mind I find my Tom Tom invaluable for in car navigation and traffic.

What is likelihood of a new model as the Premium X has been on offer for a while now??

YamFazMan

Hi
@DaveJM1960
Welcome to the site....
Tomtom FAQ.... Installing MyDrive Connect....
https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

Important....
NEVER have a Tomtom device connected to your PC when....
(1)... Installing MyDrive Connect (Including Uninstalling & Reinstalling MyDrive Connect)
(2)... Updating the MyDrive Connect program
(3)... Modifying MyDrive Connect (i.e... Deleting the Home3 and the MyDrive Connect folders as in the workaround shown below)

Having your device connected can have an adverse effect on the USB Driver install….
____________________________

Firstly Try....
Disconnect your Tomtom device....
(Do not Reconnect your device until instructed)
Logout of MyDrive Connect....
From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
Run MyDrive Connect & Login... Connect & Start your device....
____________________________

If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775

Stay Safe... ATB YFM

DaveJM1960

Thanks YFM much appreciate your detailed reply!

DaveJM1960

Ok, I have tried all the suggestions (including removing the Home3 Folder etc...) and STILL cannot get my PC to see my 5000.

Am literally out of ideas - and ready to try radical / riskier suggestions if anyone has any please??

Thanks
Dave

DaveJM1960

At wits end as there is no way i can get my 5000 recognised on either computer! Tried multiple installs , resets, removed Home etc etc. I suspect the unit is somehow "corrupted" - is there a way to do a complete FActory Reset please?

thanks
Dave

YamFazMan

Hi
@DaveJM1960

DaveJM1960 wrote: »

(Snip)Tried multiple installs, resets, removed Home etc... I suspect the unit is somehow "corrupted" - is there a way to do a complete Factory Reset please? (Snip)

The GO 5000 uses MyDrive Connect....
Tomtom Home is for the early NAV2 devices....

Tomtom FAQ... Installing MyDrive Connect....
Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

Stay Safe... ATB YFM

DaveJM1960

Hi YFM, yes what I meant was I had tried your recommendtiions of removing the Home Folder (from MY Drive Connect).
Followed all your tips - still cannot get the PC hardware to see the 5000... nor My Drive.
I suspect the 5000 (a driver..?) is corrupted....something in the 5000 anyway..ergo looking to try a reset stronger than the 20 second one!
Or anything??

YamFazMan

HI
@DaveJM1960
You need to delete the "HOME3" AND the "MyDrive Connect" folder ??? Did you delete both folders ???

ATB YFM

DaveJM1960

I did. A few times too!

DaveJM1960

I have tried nearlly every option multiple times! I love my device - however cannot get any more updates to it!!