No maps available on Start 62

RenatoJSM

Lifetime map disappearred on MyDrive Connect in MyContent and tomtom after unsuccessfull try to install full map, no possibility to install map, please help.

VikramK

Hi @RenatoJSM

Welcome to the community!

I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



Regards, Vikram

VikramK

Hi @RenatoJSM

Welcome to the community!

I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



Regards, Vikram

Fehlersuche

same problrm on stert 52
S/N XQ34xxxxx84



Mod edit: Please don't post private or personal information on a public forum. Thanks!

YamFazMan

Hi
@Fehlersuche
Welcome to the site....
After the Christmas break @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

Stay Safe... ATB YFM

YamFazMan

Hi
@Fehlersuche
Welcome to the site....
After the Christmas break @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Map Account status.....

Stay Safe... ATB YFM

Vali_S1

Hi, i have a GO 610 and i have the same problem, please help me.
Thanks
SN:QS24xxxxxxx82



Mod edit: Please don't post private or personal information on a public forum. Thanks!

VikramK

Hi @Fehlersuche & @Vali_S1

Welcome to the community!

I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.

Regards, Vikram

rubenrichtermoc

Hi everybody,

I have the same problem as RenatoJSM. I have lifetime maps on the device Start 62 (EU3xxxxxxx138).

Could you ask the team to fix this problem?

Thank you!

Ruben



Mod edit: Please don't post private or personal information on a public forum. Thanks!

DougLap

Hi @rubenrichtermoc

Hopefully @VikramK or @lampard will pick this up. Look back here later to see what they have to say.

Doug

VikramK

@rubenrichtermoc
Hi Ruben
Done! Please follow the same steps and the new maps should be offered as a download.

Thanks, Vikram

rubenrichtermoc

Great, the device is updated. Thank you a lot, Vikram!
Best Regards Ruben

KiL_Polyana

Hi all. With my start 62 same problem. Can you help me? Thanks.

DougLap

Hi @KiL_Polyana

Look to see what @VikramK has to say tomorrow.

Doug

VikramK

Hi @KiL_Polyana, Welcome to the community! Fixed the services on the account.
Please do a soft reset and check for updates.



Regards, Vikram

KiL_Polyana

All is goood. Thanks all.