No maps available on Start 62 — TomTom Community

Map installation

No maps available on Start 62

RenatoJSMRenatoJSM Posts: 2 [Apprentice Seeker]
edited January 19 in Map installation
Lifetime map disappearred on MyDrive Connect in MyContent and tomtom after unsuccessfull try to install full map, no possibility to install map, please help.

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Best Answer

  • VikramKVikramK Posts: 11,097 Moderator
    Accepted Answer
    Hi @RenatoJSM

    Welcome to the community!

    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram

Answers

  • VikramKVikramK Posts: 11,097 Moderator
    Accepted Answer
    Hi @RenatoJSM

    Welcome to the community!

    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • FehlersucheFehlersuche Posts: 3 [Apprentice Seeker]
    edited December 2020
    same problrm on stert 52
    S/N XQ34xxxxx84



    Mod edit: Please don't post private or personal information on a public forum. Thanks!
  • YamFazManYamFazMan Posts: 18,669
    Superusers
    Hi
    @Fehlersuche
    Welcome to the site....
    After the Christmas break @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • YamFazManYamFazMan Posts: 18,669
    Superusers
    edited December 2020
    Hi
    @Fehlersuche
    Welcome to the site....
    After the Christmas break @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Map Account status.....

    Stay Safe... ATB YFM
  • Vali_S1Vali_S1 Posts: 1 [New Seeker]
    edited December 2020
    Hi, i have a GO 610 and i have the same problem, please help me.
    Thanks
    SN:QS24xxxxxxx82



    Mod edit: Please don't post private or personal information on a public forum. Thanks!
  • VikramKVikramK Posts: 11,097 Moderator
    Hi @Fehlersuche & @Vali_S1

    Welcome to the community!

    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.

    Regards, Vikram
  • rubenrichtermocrubenrichtermoc Posts: 2 [Novice Seeker]
    edited January 4
    Hi everybody,

    I have the same problem as RenatoJSM. I have lifetime maps on the device Start 62 (EU3xxxxxxx138).

    Could you ask the team to fix this problem?

    Thank you!

    Ruben



    Mod edit: Please don't post private or personal information on a public forum. Thanks!
  • DougLapDougLap Posts: 7,194
    Superuser
    Hi @rubenrichtermoc

    Hopefully @VikramK or @lampard will pick this up. Look back here later to see what they have to say.

    Doug
  • VikramKVikramK Posts: 11,097 Moderator
    @rubenrichtermoc
    Hi Ruben
    Done! Please follow the same steps and the new maps should be offered as a download.

    Thanks, Vikram :)
  • rubenrichtermocrubenrichtermoc Posts: 2 [Novice Seeker]
    Great, the device is updated. Thank you a lot, Vikram!
    Best Regards Ruben
  • KiL_PolyanaKiL_Polyana Posts: 2 [Apprentice Traveler]
    Hi all. With my start 62 same problem. Can you help me? Thanks.
  • DougLapDougLap Posts: 7,194
    Superuser
    Hi @KiL_Polyana

    Look to see what @VikramK has to say tomorrow.

    Doug
  • VikramKVikramK Posts: 11,097 Moderator
    Hi @KiL_Polyana, Welcome to the community! Fixed the services on the account.
    Please do a soft reset and check for updates.



    Regards, Vikram :)
  • KiL_PolyanaKiL_Polyana Posts: 2 [Apprentice Traveler]
    All is goood. Thanks all.
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