Smart Connect SD problem — TomTom Community

Smart Connect SD problem

Bob_Bob_ Posts: 2 [Apprentice Seeker]
edited December 2020 in Built in car navigation
Hi I've just bought a Smart which include Tom Tom Europe SD card, today I downloaded the Smart Connect App for Macintosh and try to update my SD, but when connect the card seems corrupted, going back into the car and the SD works perfectly, coming back to my laptop and same issues SD card corrupted.
Is there a way to fix it? Thanks

Answers

  • VikramKVikramK Posts: 10,906 Moderator
    Hi @Bob_

    Welcome to the community! Honestly, I don't have any troubleshooting steps to advise to solve the issue. Could you try connecting it on a different computer probably Windows and check if it works?

    Thanks, Vikram
  • Bob_Bob_ Posts: 2 [Apprentice Seeker]
    edited December 2020
    Hi @VikramK thanks for your answer, I don't have a Windows laptop, the only things that I could add is that both my macbook (one with Catalina OS and the other with Big Sur OS) recognize the SD but seems empty and NO NAME as label. The Smart Connect App suggest to reinsert the SD into the car, so I come back to my Smart, plug it into the reader the App starts (after a while cause seems to "download" again the Maps).
    Is there any other advice you could suggest? I don't think that Windows is the only solution. Other thing is it possible to clone the SD in case I lost the original one? Thanks
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