Free Lifetime maps is not working

ChiaChienWang
ChiaChienWang Registered Users Posts: 3
New Seeker
I bought my TomTom VIA280 in New Zealand, and it shows Free Lifetime maps on the box and a paper inside the box, and it said once I registered, every time a new map released, you will e-mail me, but I have never get the email about new maps
Only I have is the day I registered my device to my account confirmed email.
How can I get my lifetime maps back?

Best Answer

  • VikramK
    VikramK Administrators Posts: 14,323
    Moderator
    Answer ✓
    Hi @ChiaChienWang

    Welcome to the community!

    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates in MyDrive Connect.



    Regards, Vikram

Answers

  • DougLap
    DougLap Posts: 10,052
    Superuser
    Hi @ChiaChienWang

    You should be offered the updates automatically when you attach your TT unit to your once the My Drive Connect software is running on it.

    Hopefully @VikramK can check your units settings on the TT servers and adjust if necessary.

    Look back here later to see what he has to say.

    Doug
  • ChiaChienWang
    ChiaChienWang Registered Users Posts: 3
    New Seeker
    DougLap wrote: »
    Hi @ChiaChienWang

    You should be offered the updates automatically when you attach your TT unit to your once the My Drive Connect software is running on it.

    Hopefully @VikramK can check your units settings on the TT servers and adjust if necessary.

    Look back here later to see what he has to say.

    Doug

    Thanks, but the problem is no matter how many times I connect my TomTom to My Drive Connect software,
    It never let me update my map, it ask me to buy the new maps.
    And another problem is, I bought TomTom VIA280, but When I connect with My Drive Connect software, it shows my device is VIA1535, is it........something wrong here?
  • DougLap
    DougLap Posts: 10,052
    Superuser
    Hi @ChiaChienWang

    Check the country settings in the software. I think the unit is the same with the Via 1535 sold in the US and the Via 280 sold in Australasia.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,323
    Moderator
    Answer ✓
    Hi @ChiaChienWang

    Welcome to the community!

    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates in MyDrive Connect.



    Regards, Vikram
  • ChiaChienWang
    ChiaChienWang Registered Users Posts: 3
    New Seeker
    VikramK wrote: »
    Hi @ChiaChienWang

    Welcome to the community!

    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates in MyDrive Connect.



    Regards, Vikram

    Yrs, they have changed my New Zealand map service in lifetime, but what about my AU map? still shows expired.
  • VikramK
    VikramK Administrators Posts: 14,323
    Moderator
    The services have been activated for Australia as well. Please check for updates now.

    Regards, Vikram