Hi 6 months ago my built in Tom tom sat nav in the car froze when i started my journey. I restarted my car and it said that no maps were found. I installed Tom Tom Home and updated the maps but it it did not resolve the issue. After a number of months I have come back to try and fix this error again. Now I have an additional issue. When opening the Tomtom Home it tries to install a critical update I have left this to run for over an hour. The download bar looks complete but the update doesn't progress. I have reinstall Tomtom Home but still face the same issue.
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Welcome to the community!
The 'critical update' error in TomTom HOME software indicates an installation error.
A clean reinstallation should fix the problem. Please see the steps here- https://help.tomtom.com/hc/en-us/articles/360013901760
Further, I have also reactivated the map for your TomTom. Once the clean reinstallation of TomTom HOME is completed please check for updates. A fresh map should be offered as a download.
Regards, Vikram
Could you try the troubleshooting steps advised in our article here, please?
Regards, Vikram
Superuser
It will be Monday before @VikramK eill be back.
Doug