Can't add my NVA-SD8110 to my TomTom Home account

Colzen
Colzen Registered Users Posts: 3
Apprentice Seeker
edited December 2020 in Built in car navigation
Hi,

When I try to add my NVA-SD8110 to my TomTom Home account I get the "SAM server returned an unexpected error" message.
I follow the instructions on the help page, but the problem is that when I try to connect to TomTom Home in my car, it doesn't get any connection to the server. Tried with my phone connected via Bluetooth and without, same result...

Anyone got an idea I can try out?

Regards,
Colzen
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Comments

  • VikramK
    VikramK Administrators Posts: 13,709
    Moderator
    Hi @Colzen

    Which operating system are you using? Do you have the latest version of TomTom HOME installed?

    Thanks, Vikram
  • Colzen
    Colzen Registered Users Posts: 3
    Apprentice Seeker
    Hi Vikram

    I'm using Windows 10 64 bit.
    TomTom version 2.21.1.147
  • Colzen
    Colzen Registered Users Posts: 3
    Apprentice Seeker
    @VikramK any suggestions to solve my problem?

    Thanks