TomTom 5100 not showing wolrd maps or lifetime updates in MyDrive

PClegg
PClegg Registered Users Posts: 8
Master Traveler
Hello,
I have a TomTom 5100 which, as all other TomTom 5100, should have world mapping, lifetime updates and lifetime speed cameras, it has a UK & Europe map from 2016 installed. When I login to MyDrive it does not have the option to update nor download any further maps nor updates for the already installed map.
I understand this will be because it has not been connected for 12 months.
I've updated the software and reset the device but sadly no joy.
Could somebody please help to get the services reactivated?
Many thanks.
Paul
TomTom 5100 - serial number ends: QR******0456

Best Answer

  • VikramK
    VikramK Administrators Posts: 13,787
    Moderator
    Answer ✓
    @PClegg

    Hi Paul
    Welcome to the community!
    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram :)

Answers

  • YamFazMan
    YamFazMan Posts: 20,818
    Superuser
    edited December 2020
    Hi
    @PClegg
    Welcome to the site....
    @VikramK or @lampard the Forum Moderators should pick this up Tomorrow and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 13,787
    Moderator
    Answer ✓
    @PClegg

    Hi Paul
    Welcome to the community!
    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram :)
  • PClegg
    PClegg Registered Users Posts: 8
    Master Traveler
    Hi Vikram,
    You are a legend! Thank you, everything back as it should be.
    Very speedy, thanks again.
    Have a great Christmas!