My device doesn't work anymore — TomTom Community

MyDrive Connect

My device doesn't work anymore

dica33dica33 Posts: 4 [Apprentice Traveler]
in MyDrive Connect
My device Blue&Me stops and starts whilst fitted in the car. It seems it is constantly trying to load. While if connected to Mydrive Connect it works. How can I solve?

Comments

  • VikramKVikramK Posts: 12,704 Moderator
    Hi @dica33

    Have you tried a factory reset, already?

    Regards, Vikram
  • dica33dica33 Posts: 4 [Apprentice Traveler]
    I Tried to reset by holding the button. It doesn't matter. What can I do?
  • VikramKVikramK Posts: 12,704 Moderator
    Hi @dica33
    A factory reset would be different, the steps are as below-

    1. Tap Settings in the Main Menu.
    2. Tap Reset factory settings. Confirm that you wish to proceed with the reset.
    3. When prompted to select a language, press and hold the On/Off button until the device restarts and you hear the drum sounds. This can take 30 seconds or more.

    Thanks, Vikram
Sign In or Register to comment.

Who's Online in this Category0