Cannot connect/factory reset my TomTom Touch

MissAnnThropik

I got one of these a few years ago never got around to using it. I'm realizing that was a mistake as it looks like they were discontinued. I wanted to give it a go anyway, found the app on my phone and tried to pair it with the TomTom. My phone acknowledges the watch but cannot pair it, the touch just shows the 00 00 error. I was going to factory reset, but the device is not acknowledged by either of my computers (desktop and laptop). I've already read through the other threads. Is there any way to get this running or did I just throw my money away?

tfarabaugh

Are you getting any error messages when you plug the watch in or is it being recognized at all? Does the clock face change to a battery charging icon (which indicates it is getting power so there is a partial connection)? A few things to look at (and I apologize if some are very basic, but it is best to get past the obvious issues first):

1) Are you plugged directly into the machine and not a hub?
2) Does the port work, can the computer detect other devices (like flash drives) in that port?
3) Is the watch firmly snapped into the cradle and the USB plug firmly in the port?
4) Is the USB port free of any debris or blockages?
5) Is the Connect software running (is there an icon for it in the notification area)?
6) Did you install Sports Connect, not MyDrive Connect? It is downloaded from tomtom.com/123
7) Do you have administrator rights to the computer?
8) Is a firewall or antivirus running that is blocking the software from connecting to TomTom (try turning them off before docking the watch)?
9) Does the computer have a good Internet connection (Internet is required to sync)?
10) Can you try installing it on a different machine to determine if it is an issue with the computer versus the watch?

Make sure you have MySports Connect installed as it will not connect to the computer without it. Download it from here:

https://help.tomtom.com/hc/en-gb/articles/360013957779

After a few years of sitting in a drawer the battery might be shot as well. TT Sports discontinued them when they went out of business over 3 years ago so there is not much else you can do if none of these steps help.