TomTom Go 2535 M Live RDS causing restarts

BRusso
BRusso Registered Users Posts: 7
Master Traveler
I have a TomTom Go 2535 M Live with the RDS-TMC antenna in the plug. Since the update the 2535 keeps restarting, it looks to be specific to the RDS-TMC antenna. If I use a plug without this it works. Anyone else have this issue? I've forced powered off the device and powered it back on. The only thing I haven't done is a factory reset, I'd rather not do this .

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Answers

  • YamFazMan
    YamFazMan Posts: 21,155
     Superuser
    H
    @BRusso
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 2Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

    Stay Safe... ATB YFM
  • BRusso
    BRusso Registered Users Posts: 7
    Master Traveler
    edited December 2020
    I have owned many TomTom devices over the years, starting with the very original model sold to the public. This is the first thing I tried and what I meant by forced powered off.
  • BRusso
    BRusso Registered Users Posts: 7
    Master Traveler
    I ended up doing a factory reset to get the device to work again.