I need help putting my TomTom GO520 into recovery mode.

biggles1024

My TomTom GO520 will not boot. It displays an error message which means I have to connect it to my pc in recovery mode. Despite many, many attempts, I have been unable to put it into recovery mode. I have been trying to do this for quite some time.
I can get my device to the screen that displays white text and then I press and release the power button 3 times in quick succession, but the device then just tries to boot rather than displaying the wheel which would be my cue to connect the USB cable to it.
Please help.

YamFazMan

Hi
@biggles1024
Welcome to the site
Tomtom FAQ Recovery Mode... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross

Stay Safe... ATB YFM

biggles1024

Thanks for the link but I know how to put my TomTom into recovery mode, but the device won't go into recovery mode.
When I reach Step 5 as shown on the page you linked to, neither the wheel nor the gear icons appear on the screen.

When I follow the instructions detailed in Step 5, namely connecting my TomTom to my laptop via USB, Mydrive Connect goes into an endless loop of recovering my device from 0% to 100%, then reboots the device and repeats the recovery going from 0% to 100%.

It seems to be a hopeless case.

YamFazMan

Hi
@biggles1024
From your description It looks like Recovery Mode has already initialized on your device....
If Recovery Mode keeps going round in circles displaying the 'Updating' splash screen and doesn't start-up as normal after completing 100%....

Contact Tomtom support.... Email or Chat....
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(2)... Tomtom FAQ how to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Stay Safe... ATB YFM

biggles1024

Thanks for your help.

YES

Blacktrucker

Hi, I'm having the same problem. Did you manage to get a solution?

Thanks

biggles1024

Blacktrucker wrote: »

Hi, I'm having the same problem. Did you manage to get a solution?

Thanks

No, no joy. I have resigned myself to using TomTom on my iPhone and binning the GO 520. I'll never buy TomTom hardware again.