Trouble connecting my Runner 2 — TomTom Community

Trouble connecting my Runner 2

HGRTaggartHGRTaggart Posts: 1 [Apprentice Seeker]
Firstly, bluetooth has never worked on this one but did work on my previous watch (you have records). I have tried everything.

Secondly, when I connect by cable to my MacBook Air, it is intermittent and always says " Connect your watch".

It seems that reliability is lessening. Can you help?

Comments

  • tfarabaughtfarabaugh Posts: 16,568
    Superusers
    For the BT issues, you should try to reset the connection following these steps. First need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

    For the cable issues it sounds like a bad docking cable. Is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. Also make sure it is fully snapped into the cradle.

    In either case this is about the extent of the help you can get since they are out of warranty and TT Sports has been out of business for over 3 years so they are discontinued and obsolete.
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