Speed Camera purchase

Demonstrator

I have recently purchased speed camera updates, received confirmation and a receipt but no sign of the download. MyDrive still shows that my cameras are out of date and would I like to purchase an update. Have tried contacting TomTom by email, phone and online through the app but no response. Any ideas please?

VikramK

Hi @Demonstrator

Welcome to the community! Did you already contact our customer service?
I see the service has been allocated to the account. You should see the updates offered in MyDrive Connect.

Regards, Vikram

GB99702

I also have this issue and no response to my email from Tomtom.

DougLap

Hi @GB99702

Responses to emails can be protracted. The best option is to contact via Chat.

Doug

tangolady

I have the same problem. as Demontrator. It is so frustrating if you pay for something and follow instructions and nothing happens! I am waiting since March 22, and now it is already April 30.

DougLap

Hi @tangolady

Contact Customer support and they should be able to sort it whilst you are connected.

There are no phone lines working because so many are working from home because of Covid.

Try the following:-

Tap Support at the top of this page
Sign in Top Right of next Page. (you have to do this)
When signed in Tap Contact Us bottom right
Help Box appears and after a few seconds Get in Touch also appears
Tap Get in Touch
You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

Chat is busy you may have to try a few times.

Doug