Server busy error on Smart Media Connect - Page 2 — TomTom Community

Server busy error on Smart Media Connect

245

Answers

  • ganze86ganze86 Posts: 1 [New Seeker]
    any news on this topic? need to address and update on my two smart..
  • justincase83justincase83 Posts: 8 [Master Explorer]
    I'm in contact with support, but TomTom reacts slowly... As always they wanted to install the software once again - for sure I did this already 10 times. I'm so upset about this terrible support. Tomtom never again.
  • sk8funk1sk8funk1 Posts: 3 [Neophyte Traveler]
    At least provide some information on the status of this!? I cannot update my purchased map or traffic because of this so i will give it another week after that i will ask for a refund and not bother again.
  • VostecVostec Posts: 11 [Legendary Explorer]
    Problem existed (also here in Germany) for one month without any fix. Only thing support suggests is reinstalling Smart Media Connect, even though the issue is server based.
    TomTom is by far the worst navigation system I’ve had till today, NEVER AGAIN.
  • rotproof1rotproof1 Posts: 34 [Renowned Wayfarer]
    It is not resolved yet and it is not a client issue, it relates somehow to TomTom servers and should be resolved on TomTom side. It is unbelievable that the issue exists for 3 weeks, affecting thousands of customers and it is not even solved yet.

    TomTom is falling apart
  • justincase83justincase83 Posts: 8 [Master Explorer]
    I'm writing with support, but they don't care. Always trying to blame the user. I'm tired of reinstalling, checking folders and so on. It's such a bad brand, I can't believe it
  • rotproof1rotproof1 Posts: 34 [Renowned Wayfarer]
    I'm writing with support, but they don't care. Always trying to blame the user. I'm tired of reinstalling, checking folders and so on. It's such a bad brand, I can't believe it


    It is not something you can fix on your side unless they need to issue version upgrade of Smart Media Connect. Point them to this thread. Looks like their L1,L2 support is outsource to some cheap location to people that are expected not to pass any issue to L3
  • AngryBirdAngryBird Posts: 57 [Supreme Trailblazer]
    I have exactly same issue as everybody in this thread. I have windows 10 and 2 different PCs, reinstallation/login/logout doesn't help.
    I even analysed traffic from the application a bit - it sens A LOT OF cookies etc to google hosts and it looks like there is some issue with the application talking to google.

    Support team - PLEASE take it seriously
  • AngryBirdAngryBird Posts: 57 [Supreme Trailblazer]
    It looks like that this request below just returns google.com page instead of correct content:
    GET / HTTP/1.1
    User-Agent: TomTomSA/1.1.1.4430
    Accept: */*
    Cookie: NID=206=VSMNA63i6bHhoevuSAa3JezPQI05yF8wvZwBLlYSgAkN7y58fgJJCh_N7xh5YnPJDcCKUZK_cqpWXCmzRON-_JEW9HD8ZeYClipYlbinabpEttJfWeJIuyW4Ss4vQI2BP3rBQWtCorQAfcGhkJx-GP2NM6uHT8I1MzzOOwzFprE
    Connection: Keep-Alive
    Accept-Encoding: gzip, deflate
    Accept-Language: en-GB,*
    Host: www.google.com
    

    Result:
    <!doctype html><html itemscope="" itemtype="http://schema.org/WebPage" lang="en-GB"><head><meta content="text/html; charset=UTF-8" http-equiv="Content-Type"><meta content="/images/branding/googleg/1x/googleg_standard_color_128dp.png" itemprop="image"><title>Google</title><script nonce="g+FXDVnVww1Zm0uKRXMfDA==">(function(){window.google={kEI:'KcrwX-T-BOvmgwe2h4yACw',kEXPI:'0,1359409,730,224,5104,207,2414,790,10,1144,82,364,1499,817,383,246,5,1354,223,1078,3113,3,66,767,6,211,1265,1091,434,650,253,1430,7,1039,1086,1615,433,1112996,1197751,531,7,328978,13677,4855,32691,16115,17444,11240,9188,8384,4859,1361,283,9007,3030,2815,1923,12841,4020,978,7931,5297,2054,920,873,4192,2784,3646,7432,7096,4516,2779,918,2278,7,2796,885,708,1279,2212,530,149,1103,840,517,1522,4258,109,203,1136,3,2063,606,2023,1733,43,144,377,1947,2229,93,328,1284,2943,2246,3600,3227,2845,8,2902,9451,5096,7876,3748,1181,108,3407,908,2,941,2614,2397,1027,10,9708,3,576,1014,1,820,10,4615,149,5989,6324,1661,4,1252,276,2304,1236,1145,447,1818,2393,74,462,41,1214,266,2163,17,447,459,1553,4069,1035,1316,3283,1426,2484,3011,1753,2658,872,3371,56,462,913,21,542,503,186,431,30,1303,2551,138,1819,17,1259,990,52,801,2482,2,2214,2087,218,638,1494,130,475,2,1575,2054,1031,319,2361,55,745,212,399,3229,773,2,940,490,587,11,731,64,214,387,337,1808,1254,2419,2138,173,180,48,479,12,1141,295,119,849,59,777,363,17,478,2643,6,447,166,295,3,202,1325,2014,1,1039,2,462,161,339,2071,866,112,529,436,58,432,49,443,613,91,83,16,675,329,350,192,330,266,501,147,324,537,1518,618,4,1117,233,590,364,544,121,245,38,665,269,3693,136,1200,1636,1,526,405,392,781,519,5716347,3870,12,23,5996794,354,2800863,549,333,444,1,2,80,1,900,896,1,9,2,2551,1,748,141,59,736,563,1,4265,1,1,2,1017,9,305,3299,248,595,1,2406,7,10,17,46,23,25,1,1,1,1,11,38,23957673',kBL:'ZWEf'};google.sn='webhp';google.kHL='en-GB';})();(function(){
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  • justincase83justincase83 Posts: 8 [Master Explorer]
    edited January 4
    This pixxes me off - I'm a user, not a programmer. I expect the manufacturer of my navigation system to fix this, quickly.
  • AngryBirdAngryBird Posts: 57 [Supreme Trailblazer]
    edited January 4
    This pixxes me off - I'm a user, not a programmer. I expect the manufacturer of my navigation system to fix this, quickly.

    I would love not to debug the software for them, yeah. However looks like they don't have specialists anymore and everything is just outsourced.
  • Yeti42Yeti42 Posts: 1 [Novice Seeker]
    Just received my umpteenth email reminding me to purchase my map update. That’s annoying in view of the current issue. I guess they’ll fix it once the ‘sale’ has finished but I don’t feel inclined to pay them anything this year.
  • GerritVeGerritVe Posts: 3 [Apprentice Traveler]
    edited January 8
    Same problem here. Tried everything suggested. Installation on Windows and Mac gives same problem. dutch version
  • justincase83justincase83 Posts: 8 [Master Explorer]
    So, when does the lazy tomtom support fix this? I'm so annoyed already.
  • JDTLJDTL Posts: 1 [Apprentice Seeker]
    Reported this to Support 31/12/20, been asked to reinstall and to keep trying. Eventually got this message yesterday: "I have received a reply from the senior technical team and I would like to inform you that the issue is under investigation and the team is working on it to get it resolved."
    I suggest everyone reports this to support and perhaps it might persuade them to speed this up.
    Moderator - please can you give us some feedback and put pressure on the Technical team.
  • pclkooijmanpclkooijman Posts: 1 [New Seeker]
    I have this same poblem now for more than three weeks. I realy don't understand that Tom Tom doe snot make this a priority. They will loose a lot of customers this way.
  • sk8funk1sk8funk1 Posts: 3 [Neophyte Traveler]
    As much as i can understand the various difficulties everyone is facing with this shit pandemic. It really isn't an excuse for IT type of work or anything technical in the IT world to not be dealt with quickly. Seriously, over a month already just because it's probably not that important to TOMTOM.
  • GerritVeGerritVe Posts: 3 [Apprentice Traveler]
    edited January 12
    After 6 emails and all kind of suggestions like above I got the message:

    "I would like to inform you that we have received multiple contacts for the server busy error and we have created a ticket for the same under CCARE-3426.

    Currently, there is no workaround for this issue. I apologize for the inconvenience. We will inform you once we have a temporary or permanent solution for it.

    I wish you a nice day and if you have further questions, you are welcome to contact me or one of my colleagues - we are happy to help!"


    Incredible that they know the problem and not communicate to customer service, so clients have to put a lot of energy in trying something impossible!!!
  • sk8funk1sk8funk1 Posts: 3 [Neophyte Traveler]
    GerritVe wrote: »
    After 6 emails and all kind of suggestions like above I got the message:

    "I would like to inform you that we have received multiple contacts for the server busy error and we have created a ticket for the same under CCARE-3426.

    Currently, there is no workaround for this issue. I apologize for the inconvenience. We will inform you once we have a temporary or permanent solution for it.

    I wish you a nice day and if you have further questions, you are welcome to contact me or one of my colleagues - we are happy to help!"


    Incredible that they know the problem and not communicate to customer service, so clients have to put a lot of energy in trying something impossible!!!

    Shocking.
  • VostecVostec Posts: 11 [Legendary Explorer]
    Update:
    One month has past and I'm still not able to connect to any server. After removing the sd card from my computer and putting it back in my Smart the Media-System shows the message „no maps found“. So now instead of outdated maps I don't have any maps at all.
    Great Job TomTom!
  • whitewaterwhitewater Posts: 5 [Master Explorer]
    has there been a fix for this as yet? I have the same issue when I try to update the maps on the SD card on a 2016 Smart using the Software on a Mac. EXTREMELY annoying!
  • ncasalinoncasalino Posts: 5 [Apprentice Traveler]
    edited January 15
    Same problem here in Italy from 4 weeks. I cannot update my maps for Smart Media Connect. The message "Our servers are very busy......" is always present.

    I used three different computers (windows 7 and 10).

    Dear Tomtom can you solve definitely this server problem? There are thousand of people with a Smart 453 car that cannot use and update the SD-Card map.

    h25edxoxjrz9.jpg


  • whitewaterwhitewater Posts: 5 [Master Explorer]
    this is really ridiculous. I honestly do not know what the alternative is apart from TomTom to SORT THIS OUT !!!!!
  • Birdy01Birdy01 Posts: 3 [Apprentice Seeker]
    I have purchased a map but can't upgrade.
  • AngryBirdAngryBird Posts: 57 [Supreme Trailblazer]
    7 weeks major outage in TomTom and.... nothing
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