iPhone 6 TomTom will not reload after iOS update offloaded Go

vmaxvmaxo
vmaxvmaxo Registered Users Posts: 3
Apprentice Traveler
Hi,
After updating my iPhone 6 to iOS 12.5, the tomTom Go app was automatically offloaded. Now it will not reload. The Apple app store says I need IOS 13 or later, the TomTom website says iPhone 5 or later...
Any ideas? Or have I now lost my TomTom GO subscription?
Many thanks in advance,

Answers

  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,408
    Community Manager
    I've double-checked with the team an the minimum requirement for the app is indeed iOS 13, as stated in the Apple App Store. Our website needs to be updated.
  • vmaxvmaxo
    vmaxvmaxo Registered Users Posts: 3
    Apprentice Traveler
    Thank you!

    Annoying that TomTom didn't see fit to warn that the iPhone 6 support would end in the middle of my paid subscription period.

    Very poor customer service as there was no warning...