My TomTom device keeps on rebooting

Technomage
Registered Users Posts: 6 
Apprentice Seeker

Apprentice Seeker
I can't turn it of it just reboots, I can hold the on off button, let go after the TomTom word appears and makes the reboot sound. Then I can get the black screen with the white text giving the device details. If I press the on/off button 3 times as suggested on the web site it simply reboots.
Not sure what to do next, my device is only a few weeks old
Not sure what to do next, my device is only a few weeks old
0
Answers
-
check with the support
can be a hardware fault and you can get it replaced under warranty0 -
Have you pressed the 3 times within one second?0
-
I've tried it loads of times, very fast and then at differing speeds. A very few time it has tried to load Go Premium X but only goes 3/4 then reboots0
-
Been trying to work out how to contact somebody directly in support0
-
Hi @Technomage
https://help.tomtom.com/hc/en-gb/articles/360015568919/
You could also try the following
Tap Support at the top of this page
Sign in Top Right of next Page. (you have to do this)
When signed in Tap Contact Us bottom right
Help Box appears and after a few seconds Get in Touch also appears
Tap Get in Touch
You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.
Chat is busy you may have to try a few times.
Doug0 -
After a number of attempts, no chat options but have now managed to register issue by email.
I cleared history and rebooted before I got the email option.
Thanks for you suggestions, hopefully tomtom can help sort it, the sound of it rebooting is doing my nut in :-(0