My TomTom device keeps on rebooting

Technomage
Technomage Registered Users Posts: 6
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
I can't turn it of it just reboots, I can hold the on off button, let go after the TomTom word appears and makes the reboot sound. Then I can get the black screen with the white text giving the device details. If I press the on/off button 3 times as suggested on the web site it simply reboots.

Not sure what to do next, my device is only a few weeks old

Answers

  • rider1rider
    rider1rider Registered Users Posts: 1,410
    Exalted Pioneer
    edited December 2020
    check with the support
    can be a hardware fault and you can get it replaced under warranty
  • Lochfrass
    Lochfrass Posts: 17,714
    Superuser
    Have you pressed the 3 times within one second?
  • Technomage
    Technomage Registered Users Posts: 6
    Apprentice Seeker
    I've tried it loads of times, very fast and then at differing speeds. A very few time it has tried to load Go Premium X but only goes 3/4 then reboots
  • Technomage
    Technomage Registered Users Posts: 6
    Apprentice Seeker
    Been trying to work out how to contact somebody directly in support
  • DougLap
    DougLap Posts: 9,827
    Superuser
    Hi @Technomage

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    You could also try the following

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    Doug
  • Technomage
    Technomage Registered Users Posts: 6
    Apprentice Seeker
    After a number of attempts, no chat options but have now managed to register issue by email.

    I cleared history and rebooted before I got the email option.

    Thanks for you suggestions, hopefully tomtom can help sort it, the sound of it rebooting is doing my nut in :-(