No map available Start62

Mario_mng

the map on my device has been deleted. I tried to connect it to Mydrive connect but it does not give me maps available to install despite having free maps for life




Mod edit: Machine translated (Italian)

VikramK

Hi @Mario_mng

Welcome to the community!

I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates in MyDrive Connect.



Regards, Vikram

VikramK

Hi @Mario_mng

Welcome to the community!

I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates in MyDrive Connect.



Regards, Vikram

Mario_mng

grazie, site stati velocssimi, servizio eccellente

Start60_START52

Hi! I think i have the same problem. Lifetime map disappearred on MyDriveConnect in MyContent and tomtom after unsuccessfull try to install full map, no possibility to install map, please help

DougLap

Hi @Start60_START52

Hopefully @VikramK or @lampard will pick this up tomorrow. Look back then to see what they have to say.

Doug

VikramK

Hi @Start60_START52

Welcome to the community!

I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates in MyDrive Connect.



Regards, Vikram

Start60_START52

Maps are available again,
thank you

DougLap

Hi @Start60_START52

Glad you are sorted.

Doug

RenatoJSM

I also have the same problem.
I go into Mydrive connect, but it doesn't give me maps available to install, despite having free maps for life.