The screen of my tomtom spark 2 has gone blank. How can I fix it?

ElzaanB

The screen of my tomtom spark 2 has recently gone blank. I have not been using the watch for some time but last week I decided to use the watch again. I charged it and it worked fine, but then after the battery died on me and I tried to charge it again the screen just stays blank. I have tried to reset it twice, but after it goes through the reset process the screen just goes blank again. Can you please help me with this.

tfarabaugh

Sounds like the display is dead. If a factory reset does not work you can try a recover y reset but that is along shot. Since TT does not offer a repair service and that product was discontinued years ago (TT Sports went out of business almost 3 years ago) it is time for a new watch. There are plenty of brands out there with better feature sets for less money these days.

To perform a reset on your watch using the recovery mode, follow these steps:

1. Place your watch in the dock before you connect the dock to the computer.
2. On your watch, move DOWN but keep the button pressed. If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.
3. Connect the dock to the computer. Keep pressing the button until your watch shows tomtom.com/reset.
4. Release the button and wait for Sports Connect to show Update.
5. Click Update in Sports Connect.