MyDrive Connect - Outage

Bought a Map update for Mazda NB1but TomTom Home says no update

lourenslduplessis76
lourenslduplessis76 Registered Users Posts: 1
New Seeker
edited August 2021 in Map purchase & installation
I bought a Map update for my Mazda NB1 yesterday, but TomTom Home says, there is no update available. The map on the SD card is from 2016, also when I connect I get a popup that says a newer map is available for purchase . Order number 41xxxxxxx46





Mod edit: Please don't post private or personal information on a public forum. Thanks!
Tagged:

Best Answer

  • VikramK
    VikramK Administrators Posts: 13,745
    Moderator
    Answer ✓
    Hi @lourenslduplessis76

    Welcome to the community! The order has not been allocated to your TomTom account. Please get in touch with our customer service along with the order number and they should be able to sort this out :)

    Regards, Vikram

Answers

  • VikramK
    VikramK Administrators Posts: 13,745
    Moderator
    Answer ✓
    Hi @lourenslduplessis76

    Welcome to the community! The order has not been allocated to your TomTom account. Please get in touch with our customer service along with the order number and they should be able to sort this out :)

    Regards, Vikram

Categories