Connecting GO 620 to my iPhone 6 via MyDrive Connect — TomTom Community

Connecting GO 620 to my iPhone 6 via MyDrive Connect

PeterA2PeterA2 Posts: 5 [Apprentice Seeker]
Had my GO 620 for well over a year now. I have been unable to connect my iPhone 6 to my GO 620 using My Drive Connect. Very simple to connect an Android phone.
Is there any known issue in connecting to an iPhone 6? I have tried many times.

I recently connected a GO 600 to my iPhone 6 and the connection process was so very simple. It made me even more frustrated with the GO 620.

Please help before I am driven to make regular use of Waze on my iPhone 6.

Incidentally, is My Drive Connect compatible with Apple's OS 11.0.1 "Big Sur"?

Best Answer

  • rider1riderrider1rider Posts: 621 [Revered Pioneer]
    Accepted Answer
    mydrive connect does not work with iphone. its a support application to install updates. the go 620 should have wifi so need not require mydrive connect.

Answers

  • rider1riderrider1rider Posts: 621 [Revered Pioneer]
    Accepted Answer
    mydrive connect does not work with iphone. its a support application to install updates. the go 620 should have wifi so need not require mydrive connect.
  • PeterA2PeterA2 Posts: 5 [Apprentice Seeker]
    Thanks rider1rider. That helps a lot. Amazing I have never seen in Tom Tom literature that My Drive Connect does not work with, or is not needed, when using an iPhone.
    Cheers mate!
  • YamFazManYamFazMan Posts: 19,224
    Superusers
    edited December 2020
    Hi
    @PeterA2
    Welcome to the site...,
    I think there's a little 'MyDrive' mix up happening here....
    There are 4 different Tomtom products each with 'MyDrive' in their Title/Name....
    (1)...' MyDrive Connect'... For updating the NAV3, NAV4 & if required NAV5 (Wi-Fi devices)....

    (2)... 'MyDrive'... Menu option on the NAV4 & NAV5 (Wi-Fi devices for (Tomtom Live Services)....

    (3)... 'MyDrive Web Route Planner' (Tomtom Cloud)... Route planning, POI, GPX Track transfer etc... Here... https://mydrive.tomtom.com/

    (4)... MyDrive App (Smartphone)
    See... https://discussions.tomtom.com/en/discussion/comment/1729911/#Comment_1729911
    _______________________________

    The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB & MyDrive Connect' ....


    TomTom Video... Updating your navigation device using Wi-Fi



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on Your WI-FI name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    Option... (1) Connected Wi-Fi

    zzb10t6jrg2v.jpg
    Updating the device....
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items

    Extra Maps are Installed/Maintained....
    Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wi-Fi) devices connected over Wi-Fi do not require MyDrive Connect to be running Even if MyDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
    ____________________________

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommends a minimum Wi-Fi download speed of 30Mbps

    Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
    Updating your new device over USB will require "MyDrive Connect"
    Get it here..... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

    There's no need to login to MyDrive Connect... See Note... (1)
    Connect your Device to a USB Port on your PC
    The Update will hopefully complete

    If you're using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
    _________________________

    Note... (1) MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wi-Fi" etc....

    27bxc59f2s23.png
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wi-Fi" Splash screen... MyDrive Connect only needs to run in the background on the PC Taskbar... The NAV(5 Wi-Fi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all the update actions are executed on the device...
    Tap the 4Dot (.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    Stay Safe... ATB YFM
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