GO 6200 - Speed Cam Updated - Europe

Caherconree

Hello all,
i recently bought a Go 6200 to replace my ageing XL and when I go into my account I see an offer for Speed Cam Updated - Europe for .99 for 6 months. I thought this was free under the lifetime of the product. Does that mean I have to get an extra subscription for speed cam update?
thanks

VikramK

Hi @Caherconree

Welcome to the community! For the device serial number ending- 649, the speed cameras updates are for lifetime. You don't have to order a different subscription.

Regards, Vikram

DougLap

Hi @Caherconree

Hopefully @VikramK or @lampard will pick this up and check your units settings on the TT servers. Look back here Monday to see what they have to say.

Doug

VikramK

Hi @Caherconree

Welcome to the community! For the device serial number ending- 649, the speed cameras updates are for lifetime. You don't have to order a different subscription.

Regards, Vikram

Caherconree

Thanks - yes mine ends in 649.

Lepre

Hi VikramK,
I have a GO 5200, and this morning entering my account I saw this: I see an offer for Speed Cam ... Why?
I have a Lifetime Speed Cam service.
GO 5200 serial number (... I00944)
thanks a lot

VikramK

Hi @Lepre

You have a valid lifetime subscription(speed cameras) on your GO 5200.
Could you share a screenshot of the offer message. I will this reported to my team.

Regards, Vikram.

Lepre

Lepre

Hi VikramK,
you have news?
I still find the Speed Cameras offer active.
Thanks

rogcj

I have a similar problem. In my account it says; "Speed cam updated - europe Not Activated. ACTIVATE in red. Special offer 3 months for only £0.99" Ser No last digits - 1843.

On checking my GO5200; Sounds & Warnings Speed cameras & hazards is ON.

Does that mean my satnav does have speed cam enabled or not? Should I have activated speed cam? I am confused. (which is very easy to do, I am afraid)

VikramK

Hi @rogcj

There is an active subscription for lifetime speed cameras on your GO 5200 TomTom. Just ignore the marketing ad.
@Lepre
I have reported this to our team. I am waiting for an update. For the time being, please ignore the ad.

Thanks, Vikram

Lepre

Hi VikramK,
I have not had more news about the Speed Cameras subscription on my GO 5200, it is always active as in the previous photo!
thanks a lot

Lepre

Hello,
I have not received an answer on this subscription since December 2020, the assistance cannot be contacted, who should I ask for an answer?

Lochfrass

@Lepre
I and some other users missing Speedcamera updates too.
What does your device show when you tab on menu/Settings/System/Info and there tap on Camera-Updates?

Lepre

Hi Lochfrass,
since last week no updates arrive, now I don't see anything! No update.

Lochfrass

And what do you see wen you tap Menu/Settings/System/Info and there tap on Camera-Updates?
It should say "Activated"

Lepre

Hi Lochfrass,
yes Yes, all activated!

Lochfrass

Ok thats good. Then you have the same Problem as some users (and i self) in the German part of this forum. I think we only can wait for updates.
Maybe the fault lies at TomTom

Lochfrass

@Lepre
Can you please check for updates on your device. It seems now fixed.
https://discussions.tomtom.com/de/discussion/comment/1743735/#Comment_1743735

Hello all,

I just got an info that the radar updates should be offered today.

We have fixed the problem.

Greetings,

Justyna

Lepre

Hi Lochfrass,
I confirm, updates have arrived!
Thank you very much and have a nice day