Voice instructions on GO Premium

ozynor

My go premium have stop giving voice instruction. Also direct me to enter block road and road work in progress. I had upgrade it when upgrade available just currently and this problem occurs. Anybody have had this experience? Also annoyingly i cannot get in touch with tom tom support chat, only to chat to a computer instead. Very disappointed. Might spread the word how tom tom support is to the public, especially to the people thinking to but a tom tom. Thanks

Lochfrass

Hi
No voice instruction:


Blocked roads:
Do you see this icon when your device is not conneted to WIFI in top of the Routbar

I suspect that then the sim card does not work properly.
If you only saw the bot, you probably weren't logged in to the site.
Here is shown how you should do it
https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844