Why can't I see my Phone symbol or active phone by voice command?

inawink

On start up my sat nav says it's connected but scroll through Menu their is no Phone symbol and it wont except incoming calls or make out going calls . Answer from Tom Tom was The phone symbol would not be reflected on the device as you have shared the images.
At the start when connected the device to the smartphone, it will be connected.

rider1rider

factory reset device
clear the pairing on the phone under bluetooth
start with a fresh pairing and check

inawink

thanks for reply I have try factory reset etc several times and tried using another phone, still can't get phone symbol to show in menu.

DougLap

Hi @inawink

I dd not think that the GO51 had a handsfree facility if that is what you re expected s it will not connect to your Phone other than via Bluetooth for traffic services etc.

Doug

inawink

You mean I can make a phone call from my Tom Tom Go 51

DougLap

Hi @inawink

No. I was saying I didn’t think a GO51 offered a Handsfree facility.

I assume that any connection to a phone would be via Bluetooth and the connection would be to facilitate the downloading of Traffic Data.

Doug

inawink

Thanks Doug for your comments I think you are correct all I'll get is TOM TOM services and as I'm on pay as you go be charged for the privilege.