Why can't I see my Phone symbol or active phone by voice command?

inawink
inawink Registered Users Posts: 4
Apprentice Seeker
On start up my sat nav says it's connected but scroll through Menu their is no Phone symbol and it wont except incoming calls or make out going calls . Answer from Tom Tom was The phone symbol would not be reflected on the device as you have shared the images.
At the start when connected the device to the smartphone, it will be connected.

Comments

  • rider1rider
    rider1rider Registered Users Posts: 1,417
    Exalted Pioneer
    factory reset device
    clear the pairing on the phone under bluetooth
    start with a fresh pairing and check
  • inawink
    inawink Registered Users Posts: 4
    Apprentice Seeker
    thanks for reply I have try factory reset etc several times and tried using another phone, still can't get phone symbol to show in menu.
  • DougLap
    DougLap Posts: 9,851
    Superuser
    Hi @inawink

    I dd not think that the GO51 had a handsfree facility if that is what you re expected s it will not connect to your Phone other than via Bluetooth for traffic services etc.

    Doug
  • inawink
    inawink Registered Users Posts: 4
    Apprentice Seeker
    You mean I can make a phone call from my Tom Tom Go 51
  • DougLap
    DougLap Posts: 9,851
    Superuser
    edited December 2020
    Hi @inawink

    No. I was saying I didn’t think a GO51 offered a Handsfree facility.

    I assume that any connection to a phone would be via Bluetooth and the connection would be to facilitate the downloading of Traffic Data.

    Doug
  • inawink
    inawink Registered Users Posts: 4
    Apprentice Seeker
    Thanks Doug for your comments I think you are correct all I'll get is TOM TOM services and as I'm on pay as you go be charged for the privilege.